Leslie Geisel
Northville,NY
Summary
Self-motivated Business Administrator bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.
Overview
30
30
years of professional experience
Work History
Business Administrator
Albany Capitaland Enterprises
Albany
06.1994 - 02.2020
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Established and updated work schedules to account for changing staff levels and expected workloads
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Directed hiring and recruitment of personnel in all departments
- Codified office structures and processes to promote teamwork and performance
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Employed proven problem-solving techniques to resolve issues quickly and effectively
- Established positive working relationships with president, colleagues, and customers through regular communication and effective anticipation of needs
- Managed weekly payroll for over 100 employees, as well as insurance matters
- Made decisions affecting daily operations such as overseeing purchasing and inventory management
- Increased revenue by developing key programs focused on promoting business
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Developed internal requirements which complied with Medicaid standards to minimize regulatory risks and liability across program
- Administrator 401k plan including approving loans, uploading employee's contributions, printing reports as needed
Dental Coordinator
Cotungo Dental Associates
Gloversville, NY
01.2022 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided excellent customer service to create positive experiences and build patient trust.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Helped patients complete necessary medical forms and documentation.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for [2]-physician's [Dental Associates], scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Colonie Central High School
Albany, NY1984
Skills
- Business Administration
- Documentation and control
- 401K Plan Administrator
- Dental Terminology
- Dispatching
- Data Entry
- Payroll -Isolved-Paychex-ADP-Prime Pay
- Customer Service
- Training Staff Management
- Organization and Time Management
- Flexible and Adaptable
- Self-Motivated
- Invoice Processing
- HIPAA Compliance
- Patient Scheduling
- Software Proficiency
- Payment Collection
- Bank Deposits
- Payroll Administration
- Computer Proficiency
- Cash Handling
- Payment Scheduling and Collection
Timeline
Dental Coordinator
Cotungo Dental Associates
01.2022 - Current
Business Administrator
Albany Capitaland Enterprises
06.1994 - 02.2020
High School Diploma -
Colonie Central High School