Leslie Ginyard
Winterville,NC
Summary
Dynamic Restaurant Manager with a proven track record at Wendys Restaurant, excelling in team management and customer satisfaction. Expert in inventory control and fostering a positive work environment, significantly reducing staff turnover. Skilled in leveraging POS systems and implementing effective financial controls to drive efficiency and quality in service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Wendys Restaurant (Carolina Restaurant Group)
Greenville, NC
11.2021 - Current
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interview, select, train, and supervise staff.
- Reconcile cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoting a positive work environment with proactive conflict resolution strategies and team-building activities.
- Fostering a positive work environment, leading to decrease in staff turnover.
- Overseeing food preparation and monitoring safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash.
Customer Service Representative
CVS Pharmacy
Remote
05.2018 - 04.2021
- Maintained detailed records of customer interactions and medication transactions, ensuring accurate documentation and follow-up.
- Answered member's concerns by providing accurate plan design information.
- Day to day processing of medication refills and overrides.
- Adherence to all HIPPA guidelines and CMS requirements.
- Coordinated with retail pharmacy staff, to ensure prescription accuracy.
General Manager of Food Service
Wendys Resturant
Raleigh, NC
09.2012 - 09.2018
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Education
High School Diploma -
J. H. Rose High School
Greenville, NC 06.2008
Skills
- Problem-Solving
- Inventory control and record keeping
- Team Management
- Monitoring Food Preparation
- Work Planning and Prioritization
- Recruitment and hiring
- Point of Sale (POS) system operation
- Passion for customer satisfaction
Certification
Serve Safe Certified
Timeline
Restaurant Manager
Wendys Restaurant (Carolina Restaurant Group)
11.2021 - Current
Customer Service Representative
CVS Pharmacy
05.2018 - 04.2021
General Manager of Food Service
Wendys Resturant
09.2012 - 09.2018
High School Diploma -
J. H. Rose High School