Jason Gilliand
Spartanburg,SC
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RESTAURANT MANAGER
Dennys
Boiling Springs, SC
05.2025 - 01.2026
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Monitored cash handling procedures to accurately charge customers.
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Implemented training programs for new employees, enhancing team performance and retention.
- Conducted regular inventory audits, reducing waste and improving stock management efficiency.
SITE MANAGER
Murphy USA
Travelers Rest, SC
07.2020 - 05.2025
- Supervised workers during their shifts in order to ensure that tasks were completed according to standards.
- Directed site activities to foster smooth and efficient operations.
- Effectively communicated with contractors and subcontractors to ensure quality control and safety compliance.
- Audited and maintained inventories, supplies, and equipment.
- Maintained accurate records of all activities related to job sites, such as labor hours worked and materials used.
- Monitored, coached, and supervised team
- Interviewed, hired, and trained new workers.
RESTAURANT MANAGER
Travlers Centers Of America
Richmond Hill, GA
04.2017 - 06.2020
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Analyzed customer feedback and implemented strategies to improve service.
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
- Monitored sales reports regularly to identify trends in customer preferences.
- Led team meetings to communicate goals, performance expectations, and promote workplace collaboration.
KITCHEN MANAGER
Waldos
Vero Beach, FL
01.2005 - 04.2017
- Trained new staff in kitchen operations, procedures and food prep standards.
- Maintained accurate inventory of all food items, supplies and equipment to ensure efficient operations.
- Promoted teamwork among employees by encouraging collaboration and offering support whenever possible.
- Developed and implemented training programs for kitchen staff, emphasizing proper food handling techniques, customer service and safety protocols.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Supervised kitchen operations ensuring compliance with health and safety regulations.
Education
ASSOCIATE IN SCIENCE (A.S.) - HOTEL RESTAURANT MANAGMENT
Indian River Community College
Vero Beach08-1994
Skills
- Customer service
- Team leadership
- Multitasking
- Attention to detail
- Reliability
- Problem-solving
- Inventory management
- Multitasking Abilities
- Problem-solving abilities
- Reliable and responsible
- Self motivation
Certification
NFS Food Manager Certification
Timeline
RESTAURANT MANAGER
Dennys
05.2025 - 01.2026
SITE MANAGER
Murphy USA
07.2020 - 05.2025
RESTAURANT MANAGER
Travlers Centers Of America
04.2017 - 06.2020
KITCHEN MANAGER
Waldos
01.2005 - 04.2017
ASSOCIATE IN SCIENCE (A.S.) - HOTEL RESTAURANT MANAGMENT
Indian River Community College