Leslie Gonzales
Brownsville,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Customer Service Associate
Wegmans
Alexandria, VA
01.2020 - 08.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Personal Trainer
LA Fitness
Alexandria, VA
12.2021 - 05.2022
- Provided instructions in proper form, technique, and safety when performing exercises.
- Built and established lasting relationships using encouragement and personal support.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
Store Manager
Krazy Ape Vapor
Houston, TX
01.2014 - 06.2016
- Prepared staff work schedules and assigned team members to specific duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
Cy Creek High School
Houston, TX05-2013
Some College (No Degree) - Personal Trainer
National Academy of Sports Medicine
Gilbert, AZSkills
- Training and mentoring
- Complaint resolution
- Excellent time management skills
- Customer retention
- Information security
- Customer service
- Time management
- Skilled multi-tasker
Certification
- NASM Certified Personal Trainer
Timeline
Personal Trainer
LA Fitness
12.2021 - 05.2022
Digital Customer Service Associate
Wegmans
01.2020 - 08.2022
Store Manager
Krazy Ape Vapor
01.2014 - 06.2016
High School Diploma -
Cy Creek High School
Some College (No Degree) - Personal Trainer
National Academy of Sports Medicine
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