Leslie Gonzalez
Easley,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Accurate Answer
11.2022 - Current
- Work from home
- Answering and dispatching calls
- Obtaining accurate information and confirming all information
- Quickly and efficiently performing all telecommunication specialist duties
- Collect billing information for new/existing accounts
Patient Service Representative
Prisma Health Department Of Orthopedics
09.2021 - 07.2022
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information, etc
- Entering information into databases and maintaining accurate records
- Relaying information to relevant sta members
- Informing patients and their caregivers of hospital procedures, policies, and protocols
- Providing patients with billing and payment information
- Dealing with patient questions, concerns, and issues
- Performing general administrative tasks
- Insurance Verification
- Checking patients in/out for their appointments
- Collecting payments.
Accessioner
Premier Lab
11.2020 - 04.2021
- Active listening
- Registering test
- Checking insurance
- Maintaining a clean work area
Teller
First Horizon Bank
01.2020 - 08.2020
- Providing great customer service
- Active listening skills
- Helping customers with their banking needs.
Server
Olive Garden
02.2018 - 03.2020
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Take and serve food/drinks orders
- Provide excellent customer services
Banking Specialist 2
TD Bank
07.2018 - 01.2020
- Providing exceptional customer service, with one call resolution
- Resolving problems independently
- Educate customers on bank products and services
- Display a positive, professional tone
- Showing empathy when needed
- Deliver key attributes and provide a WOW! call for the Customer.
Assembly Associate
Yokohama, Easley
11.2017 - 01.2018
- Contributed parts to the assembly line
- Cleaned the work area consistently
- Used time management skills to ensure that work was done at a steady pace and deadlines were met.
Education
CDL A -
COMMERCIAL DRIVING ACADEMY
Duncan, SC10.2023
High School Diploma -
EASLEY HIGH SCHOOL
Easley, SC08.2012
Skills
- Bilingual
- Great interpersonal skills
- Ability to multitask
- Organizational skills
- Proficiency in EPIC
- Problem solving
- Teamwork
- Communication
- Active listening
- Decision making
Timeline
Customer Service Representative
Accurate Answer
11.2022 - Current
Patient Service Representative
Prisma Health Department Of Orthopedics
09.2021 - 07.2022
Accessioner
Premier Lab
11.2020 - 04.2021
Teller
First Horizon Bank
01.2020 - 08.2020
Banking Specialist 2
TD Bank
07.2018 - 01.2020
Server
Olive Garden
02.2018 - 03.2020
Assembly Associate
Yokohama, Easley
11.2017 - 01.2018
CDL A -
COMMERCIAL DRIVING ACADEMY
High School Diploma -
EASLEY HIGH SCHOOL
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