Leslie Gonzalez
San Mateo,CA
Summary
Resourceful operations specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Badging Specialist
Pinkerton
2023.11 - Current
- Managed the generation and distribution of random and semi-annual access control audit reports and conducted audits in accordance with local procedures.
- Updated employee, contractor, and vendor badge access as directed, while maintaining compliance with company policy.
- Maintained accurate tracking logs of temporary and contractor badges that have been signed in and signed out.
- Provided secure chain of custody for all items by diligently following established protocols for handling and transferring badge and security materials.
- Troubleshooted problems or concerns related to access control equipment, databases, and policies and coordinated problem resolution.
- Maintained access control coordinators database in accordance with local authorization list.
- Ensured badging supplies are in stock and equipment is functional.
Virtual Analyst
Milestone Technologies At Facebook
2023.01 - 2023.09
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Aggregated data from various sources to construct streamlined data pipelines.
- Grant and remove access changes via CCURE while maintaining up to date knowledge of clients access control procedures.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Independently managed multiple projects simultaneously while maintaining keen attention to detail and meeting tight deadlines.
- Facilitated accurate record-keeping through diligent use of computerized systems designed for tracking security and badge movement throughout its lifecycle.
Badging Administrator
Milestone Technologies At Facebook
2022.01 - 2023.01
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained proficient productivity by applying attention to detail and organizational abilities.
- Granted and removed access privilege's from CCURE as applicable.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Screening Associate
Milestone Technologies At Facebook
2021.01 - 2022.01
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Performed record keeping by logging client information within secure contact-tracing software.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Behavioral Therapist
Center For Social Dynamics
2021.03 - 2021.10
- Enhanced client progress by designing and implementing individualized intervention plans based on Applied Behavior Analysis principles.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Supported clients'' transition to mainstream educational environments by collaborating closely with school staff, ensuring a smooth integration process.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each clients needs.
Education
Bachelor of Arts - Criminal Justice, Minor in Political Science
California State University - East Bay
Hayward, CA12.2023
Skills
- Client Resolution
- Complexity Analysis
- Adaptability
- Quality Assurance
- Attention to Detail
- Strong Analytical Skills
Languages
Spanish
Native or Bilingual
Timeline
Badging Specialist
Pinkerton
2023.11 - Current
Virtual Analyst
Milestone Technologies At Facebook
2023.01 - 2023.09
Badging Administrator
Milestone Technologies At Facebook
2022.01 - 2023.01
Behavioral Therapist
Center For Social Dynamics
2021.03 - 2021.10
Screening Associate
Milestone Technologies At Facebook
2021.01 - 2022.01
Bachelor of Arts - Criminal Justice, Minor in Political Science
California State University - East Bay
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