Leslie Gonzalez
Wethersfield,CT
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MANAGER
Popeyes® Louisana Kitchen
09.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
PCA
Hartford Health Care, Primary Care Physcians
04.2021 - 07.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
High School Diploma -
BULKELEY HIGH SCHOOL
Wethersfield, CT07-2020
Skills
- Customer service
- Team leadership
- Staff training and development
- Strategic planning
- Negotiation
- Emergency response
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Vital signs monitoring
- Meal preparation
- Infection control
- End-of-life care
- Mobility support
- Patient documentation
- Medication reminders
- Wound care
- Staff management
Certification
- CM - Certified Manager Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
MANAGER
Popeyes® Louisana Kitchen
09.2023 - 11.2024
PCA
Hartford Health Care, Primary Care Physcians
04.2021 - 07.2023
High School Diploma -
BULKELEY HIGH SCHOOL
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