Experienced customer service specialist seeking a legal assistant or paralegal position that will utilize my education and may benefit from my multi-tasking and organizational abilities.
Work History
Retail Sales Associate
1 Year 5 Months
Floor & Decor | 03.2025 - Current
Act as the primary point of contact by greeting clients, ensuring a welcoming atmosphere and directing them to an associate
Operate a multi-line telephone system, answering and transferring calls to the appropriate associate or supervisor
Coordinate and schedule weekly design and pick-up appointments for clients; assist with credit applications and manage daily data entry tasks
Handled case files for estate planning and trust administration; investigated trust structures and distribution plans for attorneys
Prepared discovery documents, including Requests for Production, Requests for Admission, interrogatories, and demand letters under attorney supervision, further developing investigative skills
Provided administrative support by creating binders for original estate planning documents, organizing files, and making copies
Education
Certificate - Paralegal Studies
University of California, Riverside | Riverside, CA | 12-2025
Completed an ABA-approved paralegal program, developing experience in drafting legal memoranda and complaints, and practice with legal billing
Gained hands-on experience using Westlaw when conducting legal research and analyzing case law and statutes
Bachelor of Arts - English
California State University, Fullerton | Fullerton, CA | 05-2024
Graduated with a 3.77 GPA and a minor in Creative Writing
Developed strong writing, research, and analytical skills