Leslie Haley, RN CHPN
Registered Nurse
Madisonville,LA
Summary
Caring Nurse with over twenty years of experience serving as a vital link between patients, families and physicians. Understanding and accommodating with excellent communication, customer service and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met. A patient and family advocate committed to treating others with compassion, courteousness, fairness and respect.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Liaison/Medical Review Specialist
Elevance Health
06.2019 - Current
- Responsible for reviewing and analyzing institutional and professional claims and supporting medical documents to determine medical necessity of billed services and benefits payable according to established guidelines. Prepare written summaries for more complex cases requiring higher level of review. Analyze and render determinations on requests from providers and beneficiaries for reconsideration of previously rendered medical decisions.
RN Clinical Liaison and Call Center Triage Nurse
Alive Hospice
09.2015 - Current
- Review hospital referrals from multiple area hospitals, assess patients for hospice criteria, discuss hospice care options with patients and family members.
- Educate patients and families about hospice care
- Collaborate and coordinate with hospital personnel, DME, patients and families to facilitate hospice admissions to appropriate level of care.
- Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educate patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitor patient reactions to drugs and carefully documented findings.
- Update patient charts with data such as medications to keep records current and support accurate treatments.
- Teach family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Establish hospice care services for elderly and disabled patients.
- Offer listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognize and understand specific stages of dying process, providing comfort-based care during vulnerable times.
- Establish and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- RN mentor to new staff hires and transitioning staff
RN Float Nurse
St. Thomas West Hospital
11.2011 - 08.2015
- Managed care from admission to discharge.
- Provided direct patient care to a wide variety of patients throughout hospital units including acute med/surg, cardiac, orthopedic, oncology, neuro and psyche.
- Patient advocate and facilitator of communication between patients, families, physicians and other healthcare professionals.
- RN mentor to new Float Pool staff
RN Float Nurse
West Jefferson Medical Center
05.2003 - 10.2011
- Provided direct patient care to a wide variety of patients throughout hospital units including acute med/surg, cardiac telemetry, orthopedic, oncology, psyche, neuro.
- Patient advocate and facilitator of communication between patients, families, physicians and other healthcare professionals.
- Often served as Charge Nurse on different units.
- RN mentor to new nurses and staff members
Education
Associate of Science - Nursing
Charity School of Nursing
New Orleans, LA05.2003
Skills
- Excellent communication and collaboration
- Critical thinking and problem solving abilities
- Empathy
- Time Management
- Dependable
Certification
- Certified hospice and palliative care nurse
Timeline
Clinical Liaison/Medical Review Specialist
Elevance Health
06.2019 - Current
RN Clinical Liaison and Call Center Triage Nurse
Alive Hospice
09.2015 - Current
RN Float Nurse
St. Thomas West Hospital
11.2011 - 08.2015
RN Float Nurse
West Jefferson Medical Center
05.2003 - 10.2011
Associate of Science - Nursing
Charity School of Nursing
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