Leslie Hamilton BSN CCM
Breckenridge,TX
Summary
With a robust background in pediatric and neonatal care, notably at Baylor Scott & White Medical Center, I excel in regulatory compliance and patient communication. My proactive approach has significantly enhanced patient care outcomes, leveraging teamwork and collaboration to mentor new staff and streamline admissions processes. My expertise in client advocacy and problem-solving underscores my commitment to excellence in healthcare.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Pediatric Specialty Case Management
United Healthcare Group
08.2015 - Current
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Provided service and supportive counseling in client's native language using translating services between client, family and third-party entities.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Provided safety planning, crisis intervention and case management to clients.
Registered Nurse Level 2, NICU
Baylor Scott & White Baylor Medical Center
06.2014 - 08.2015
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Worked as a part of a team to develop, implement, and organize the Mother-Baby Unit and Level 2 NICU at a new hospital in the area.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Investigated and resolved issues affecting hospital operations and patient care.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse Level 3, NICU
Baylor Scott & White Medical Center
01.2011 - 05.2014
- Assessed, evaluated, and cared for neonate and pediatric patients.
- Delivered outstanding patient care in neonatal critical care units.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
- Evaluated patient histories, complaints, and current symptoms.
CM Intake Manager
Attentive Primecare Home Health
01.2010 - 01.2011
- Managed intake coordinators and staff.
- Developed and updated policies and procedures, maintaining compliance with guidelines.
- Coordinated and communicated with private and government insurance entities.
- Liaison between staff and account executives.
Home Health Case Manager
Heritage Homecare
01.2007 - 01.2010
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Supervised and collaborated with licensed and unlicensed personal caring for the needs of clients.
- Performed admissions, assessments, treatment plans, and nursing care plans for variety of clients of different ages.
Register Nurse Level 3 NICU
Baylor Scott & White Medical Center
01.2002 - 01.2007
- Precepted newly graduated Registered Nurses, nursing students and newly hired staff nurses during their internship for Neonatal Intensive Care Unit.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed specialty assessments and nursing care to premature infants in the critical care setting.
- Co-chair of developmental committee to advance and implement change in developmental care of patients in the NICU. management.
Registered Nurse Newborn Nursery
Hopkins County Memorial Hospital
01.1999 - 01.2002
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Educated family members and caregivers on patient care instructions including instructing discharge care classes for new parents.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Offered exceptional care and support during and after delivery of infant.
- Coordinated with Pediatrician and facilities of higher level of care on transfers while maintaining and caring for critically compromised infant.
Staff Licensed Vocational Nurse
East Texas Medical Center Quitman
01.1994 - 01.1999
- Assessed physical, psychological, physiologic, and cognitive status of patients of all ages for medical-surgical and newborn nursery.
- Assisted pharmacists in dispensing medications, managing inventory, educating providers on drug interactions and provided ongoing medications in acute setting.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12.2014
Associate of Applied Science - Nursing
Tyler Junior College
Tyler, TX12.1998
Licensed Vocational Nurse - Nursing
Tyler Junior College
Tyler12.1994
Skills
- Discharge Documentation
- Regulatory Compliance
- Patient Communication
- Admissions processes
- Client Advocacy
- Data Collection
- Written and verbal communication
- Self Motivation
- Client Needs Assessments
- Problem-solving abilities
- Professionalism
- Teamwork and Collaboration
Certification
Case Management Certification
Timeline
Pediatric Specialty Case Management
United Healthcare Group
08.2015 - Current
Registered Nurse Level 2, NICU
Baylor Scott & White Baylor Medical Center
06.2014 - 08.2015
Registered Nurse Level 3, NICU
Baylor Scott & White Medical Center
01.2011 - 05.2014
CM Intake Manager
Attentive Primecare Home Health
01.2010 - 01.2011
Home Health Case Manager
Heritage Homecare
01.2007 - 01.2010
Register Nurse Level 3 NICU
Baylor Scott & White Medical Center
01.2002 - 01.2007
Registered Nurse Newborn Nursery
Hopkins County Memorial Hospital
01.1999 - 01.2002
Staff Licensed Vocational Nurse
East Texas Medical Center Quitman
01.1994 - 01.1999
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Applied Science - Nursing
Tyler Junior College
Licensed Vocational Nurse - Nursing
Tyler Junior College
Case Management Certification
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