Leslie Hendrian
Idaho Falls,ID
Summary
To be an integral part of a corporation within a full-time career that enables me to best utilize my skills and abilities while continuing to grow within the job market.
I have been able to work in a high stress work environment for almost 11 years. This has helped me develop transferrable skills to understand the need to prioritize projects and timelines. I developed the ability to work as a team and to lead teams during crisis situations.
I also had the opportunity to run a successful business for over 5 years and learn how to work with a diverse amount of people. It also enabled me to be able to excel in independent thinking and marketing.
I feel that I am qualified and extremely capable of completing the tasks associated with the position applied. I am eager to learn, have a strong work ethic and I am able to multi-task.
I enjoy the possibility of a career that would challenge me and recognize my efforts.
I would enjoy the opportunity to utilize my current skills, as well as learn new skills and abilities that would be of benefit to my position.
Overview
16
16
years of professional experience
Work History
911 Emergency Dispatcher
City Of Idaho Falls
11.2021 - Current
- Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Follow established protocols for professional handling of emergency situations.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Reduce risks and emergency response issues by observing public safety field units.
- Resolving problems quickly and perform time sensitive tasks.
- Prioritize tasks for first responders based off of highest relevance of need.
Customer Service Hot Shot
Melaleuca
04.2020 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services, and company information.
- Promote new products and services to existing customers, driving revenue growth and satisfaction.
Small Business Owner
Massage Therapist
01.2016 - 08.2022
- Promoted business via social media to generate leads and maximize brand identity.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
911 Emergency Dispatcher
City of Idaho Falls
12.2007 - 04.2016
- Lead dispatcher for a team of up to 5 dispatchers.
- Provided coaching and mentoring to employees.
- Created and evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Follow established protocols for professional handling of emergency situations.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Reduce risks and emergency response issues by observing public safety field units.
- Resolving problems quickly and perform time sensitive tasks.
- Prioritize tasks for first responders based off of highest relevance of need.
Education
High School Diploma -
Highland High School
Gilbert, AZNo Degree - Massage Therapy
Arizona School of Massage Therapy
Tempe, AZNo Degree - Business Management
Eastern Gateway Community College
Steubenville, OHSkills
- Problem-Solving
- Critical Thinking
- Crisis Management
- Decision-Making
- Data Entry
- Proficiency in Excel, Microsoft Word, Outlook, and PowerPoint
- Information Security
- Prioritization
References
Brittany Stoller 208-403-5490
Bradey Williams 208-403-6580
Erin Rix 208-569-4877
Volunteer Experience
President of the Idaho Falls Fraternal Order of Police Auxiliary, 2019-2023
Timeline
911 Emergency Dispatcher
City Of Idaho Falls
11.2021 - Current
Customer Service Hot Shot
Melaleuca
04.2020 - Current
Small Business Owner
Massage Therapist
01.2016 - 08.2022
911 Emergency Dispatcher
City of Idaho Falls
12.2007 - 04.2016
High School Diploma -
Highland High School
No Degree - Massage Therapy
Arizona School of Massage Therapy
No Degree - Business Management
Eastern Gateway Community College
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