Leslie Hernandez
New York,United States
Summary
My name is Leslie Hernandez. I am from the Dominican Republic. I have been working since I was 17 years old. I am a very hard worker, punctuality is essential, and I am a great team player. My recent Service Leader position has made me understand the customer or client better. Being a kitchen manager helped me focus on high-quality, cost-effective ingredients and providing speedy, quality service. A customer-oriented leader with a high level of stamina and excellent relationship-building capabilities. Versed in employee scheduling, inventory management
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
New York, NY
08.2020 - Current
- Trained employees on cooking techniques, safety standards, and performance strategies.
- Resolved escalated customer complaints professionally, turning potentially harmful experiences into opportunities for continued patronage.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- I met with customers to discuss service needs and offer available solutions.
Sales Floor Associate Cashier
Madrag and 10 Spot
West New York, NJ
06.2019 - 05.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Receptionist
CDES
Santiago De Los Caballeros, Republica Dominicana
03.2017 - 07.2018
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Education
Associate of Applied Science - Community Health Services
Hostos Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Colegio Padre Emiliano Tardif
Dominican Republic09.2018
Skills
- Staff Training and Development
- New Employee Recruitment
- Kitchen Management
- Safe Food Handling
- Customer Service
- Verbal and Written Communication
- Multitasking and Prioritization
- Microsoft Office
- Sales Tracking
- Problem-Solving
- Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Manager
Chipotle Mexican Grill
08.2020 - Current
Sales Floor Associate Cashier
Madrag and 10 Spot
06.2019 - 05.2020
Receptionist
CDES
03.2017 - 07.2018
Associate of Applied Science - Community Health Services
Hostos Community College of The City University of New York
High School Diploma -
Colegio Padre Emiliano Tardif