LESLIE HERNANDEZ- MORALES
Rome,GA
Summary
- Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative/ Check Out
Harbin Clinic
Rome , GA
04.2021 - Current
- Utilize active listening, interpersonal and telephone etiquette skills when communicating with others.
- Correctly coded and billed medical claims for 4 Family Physicians and 2 Nurse practitioners in a fFamily Practice.
- Provide excellent, courteous and respectful customer service.
- Verify any changes or data updates to patient records and check insurance information at each appointment.
- Knowledge of Athena Health EMR software
- Assist patients in filling out check-in and payment paperwork.
- Reviewed daily care slips for doctors.
- Follow document protocols to safeguard confidentiality of patient records.
Patient Representative
Hudson River Health Care
Monticello, NY
01.2017 - 08.2019
- Schedule appointments, register patients , verify insurances and demographics are accurate.
- Correctly code and bill medical claims for various Medical Providers.
- Entered orders into the ECW system efficiently and without errors.
- Prepare patient charts accurately and neatly for the Health Center.
- Evaluate patients’ financial status and established appropriate payment plans.
- Update patient financial information to guarantee accuracy.
- Interact with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Confirmed accurate completion of forms/consents of treatment and collect financial information for the uninsured.
Direct Care Professional
Sullivan Arc
Monticello, NY
11.2007 - 08.2017
- Providing individual support to adults with developmental and physical disabilities .
- Advocate for people with the unique abilities and challenges so that they can achieve an optimal quality of life.
- Work directly with the people residing in residential homes in order to maintain a safe and supportive environment that fosters growth and facilitates the development of independent skills.
- Provide supports tailored to the needs and desires of each individual person.
- Assisting individuals with completion of daily living such as: Bathing,dressing, eating and cooking
- Administering Medications, Transportation with use of agency vehicles , planning daily activities including; skill building, money management ,grocery shopping and medical appointments.
- Maintaining a clean and safe environment . Maintaining all of their medical needs.
Education
Associate of Applied Science - Criminal justice
SUNY Sullivan
Loch Sheldrake, NY2013
Skills
- Bilingual(Spanish)
- Customer service
- Excellent Communication Skills
- Great organizational skills
- Knowledge of MS Office & ECW
- Data Entry
- Recordkeeping
Timeline
Patient Service Representative/ Check Out
Harbin Clinic
04.2021 - Current
Patient Representative
Hudson River Health Care
01.2017 - 08.2019
Direct Care Professional
Sullivan Arc
11.2007 - 08.2017
Associate of Applied Science - Criminal justice
SUNY Sullivan