Leslie Hernandez
Spring,TX
Summary
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Greater Houston Healthcare Solutions
Houston, TX
01.2025 - 11.2025
- Assist Patients with medical Intake.
- Assist Nurse Practitioner
- Send out needed Referrals to the designated facility.
Insurance claim representative
Coast To Coast
Houston, Tx
01.2022 - 07.2023
- Process insurance claims made by dealership customers.
- Verify and add insurance to accounts, answer numerous calls.
Multiservice Agent
Americas Premier Group
Houston, Tx
05.2019 - 11.2021
- Auto Insurance agent just like Home Insurance.
- Also handled title transfers, Notarization, assisted customers with any application or document they needed filled out.
- Tax preparer.
Customer Service Representative
Just Energy
Houston, Tx
01.2016 - 11.2018
- Answering questions about the company, products, or services, or forwarding them to the right department.
- Resolving complaints: Addressing billing concerns or other issues.
Education
Diploma -
Westbury High School
Houston, Tx06.2012
Skills
- Analytical problem-solving
- Active Listening
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Greater Houston Healthcare Solutions
01.2025 - 11.2025
Insurance claim representative
Coast To Coast
01.2022 - 07.2023
Multiservice Agent
Americas Premier Group
05.2019 - 11.2021
Customer Service Representative
Just Energy
01.2016 - 11.2018
Diploma -
Westbury High School