LESLIE HERNANDEZ
HGS - Hinduja Global Solutions
El Paso,TX
2
Languages
7
years of professional experience
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Work History
CUSTOMER SERVICE AGENT
3 Years 1 Month- I work in the billing department. I'm experienced in work from home and office, start service, and stop service.
- I'm very dedicated and help them as if it was myself
- I make sure I go to work on time and ready to start my shift.
- I would ensure every caller was answered and content with my service by asking if I can provide any other assistance such as making accommodations in their plan or providing a line-by-line summary of what their plan consists of.
Customer Service Representative
1 Year 3 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-up.
- Managed complex issues by collaborating with cross-functional teams to deliver effective
- Utilized CRM software to track customer interactions, maintaining accurate records for future reference.
- Processed and reconciled billing statements, ensuring accuracy and compliance with company policies.
SERVER
1 Year 2 Months- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- My position consisted of assisting a heavy trafficked restaurant clientele on a day-to-day basis. I would make it my duty to provide my clients with the best experience possible by being attentive to anything they needed. I would make sure my clients were served within an appropriate timeframe and ensured them a clean table within their stay.
- Teamwork played a key part in this position, so I made sure my coworkers clients were treated the way I would have seated my own and would help other servers to not fall behind and not have any neglected tables.
SERVER/CLEANER
1 Year- My job was to help and serve people food. It was a xv ballroom, so I would help them and their invites.
- I would also clean the ballroom after the party was done
- I would make sure that their party would run as smooth as possible
- I would make sure the ballroom was spotless before being closed.
- I would make sure the ballroom was spotless before being closed.
Education
High School Diploma
Skills
Billing Inquiries
Call Control
Complaint Handling
Problem Resolution
Customer Service
Safe Food Handling
Bilingual
LANGUAGES
English: Full Professional
Spanish: Full Professional
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
11.2024 - 02.2026Read More
CUSTOMER SERVICE AGENT
GC Services
09.2021 - 10.2024Read More
SERVER
Mariscos Culiacan
06.2020 - 08.2021Read More
SERVER/CLEANER
HAWKINS BALLROOM
06.2019 - 06.2020Read More
Eastlake High School
High School Diploma
Read More