Leslie Herrin
Herrin House Hold
Homosassa
16
years of professional experience
Dynamic customer service manager with a proven track record at Walmart, enhancing team performance and customer satisfaction. Skilled in problem-solving and effective communication, I successfully trained associates, reducing wait times and fostering a collaborative environment. Committed to delivering results through teamwork and strategic decision-making.
Work History
Stay at Home Parent
10 Years 7 Months- Directed front-end associates to maintain service desk coverage and checkout efficiency.
- Resolved customer complaints, returns, and exchanges using store policy and POS systems.
- Coached associates on service standards, cash handling, and transaction accuracy.
- Monitored daily operations to reduce wait times and improve customer satisfaction.
- Trained team members on register procedures, service desk workflows, and issue resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
5 Years 2 Months- Directed front-end associates to maintain service desk coverage and checkout efficiency.
- Resolved customer complaints, returns, and exchanges using store policy and POS systems.
- Coached associates on service standards, cash handling, and transaction accuracy.
- Monitored daily operations to reduce wait times and improve customer satisfaction.
- Trained team members on register procedures, service desk workflows, and issue resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
GED
Skills
Friendly and respectful
Teamwork
Teamwork and collaboration
Time management
Problem-solving abilities
Coordination and teamwork
Reliability
Excellent communication
Child supervision
Decision-making
Team building
Additional Information
Church volunteer event coordinator
Timeline
Stay at Home Parent
Herrin House Hold
03.2016 - CurrentRead More
Customer Service Manager
Walmart
01.2011 - 03.2016Read More
Lecanto High School
GED
Read More