Leslie Hoff
West Henrietta,NY
Overview
25
25
years of professional experience
Work History
Division Clinical Administraor
University of Rochester
Rochester, NY
11.2020 - Current
- Serves the Clinical Division Chief for the Child and Adolescent Psychiatry Division of the Department of Psychiatry as principal deputy in administrative and financial matters
- The Division includes a large psychiatric inpatient service, Partial Hospital Program, a Psychiatric Consultation Liaison Service to Golisano Children's Hospital, CPEP (Psychiatric Emergency) support for children and adolescents, CPEP and Mobile Crisis Team Child and Adolescent services, the region's only Pediatric Mental Health Urgent Care, two large outpatient clinics, 18 satellites in schools and primary care clinics, as well as a psychology post-doc training program, Child and Adolescent Fellowship program, state and regional grants and contracts for support for pediatricians across NYS, juvenile justice and courts system.
Senior Program Administrator, Perioperative Services
Highland Hospital
07.2018 - 11.2020
- Responsible for financial management, data analysis, process improvement, and program planning for the department of Perioperative Services
- Perioperative Services department includes 16 operating rooms, Anesthesia, Sterile Processing, Same Day Surgery and Pre-surgical Screening
- Ensured smooth operations by aggressively addressing scheduling processes and maximizing operating room utilization
- Communicated and shared appropriate data with Department Administrators and Division Chiefs
- Managed equipment including repair, replacement, incremental and new technology purchases
- Functioned as liaison for all Facilities and Construction projects
- Maintained working relationships with all ancillary departments.
Practice Administrator, Unity Pulmonary and Sleep Disorders Center, Pulmonary Rehabilitation
Rochester Regional Health System
11.2017 - 07.2018
- Primary practice liaison for three Rochester Regional Health medical office sites
- Provided leadership and guidance to practice management staff
- Reviewed and approved accounts payable and purchase requisitions
- Timely monitoring and responsive improvement of systems impacting daily operations and the accomplishment of short range and long range goals
- Developed and implemented policies and procedures and service quality and cost improvement initiatives
- Optimized and reported on the practices' financial performance including operating and capital budgets
- Assessed performance on critical aspects of patient satisfaction and clinical care.
Associate Director, Ambulatory Pediatrics
University of Rochester
09.2015 - 10.2017
- Lead administrator for the Golisano Children's Hospital at Strong ambulatory operations and infrastructure with direct financial and operational oversight for all hospital-based ambulatory programs
- Oversight of the Pediatric Sleep Lab, Pulmonary Laboratory, Oncology and Treatment Center Programs and the Hematology Oncology faculty practice
- Provided financial and operational oversight for the administrative functions of ambulatory locations including space and staff allocations, renovations, equipment maintenance and evaluations, supervision of front-end staff and administrative, patient flow and patient satisfaction initiatives
- Directly monitored all hospital ambulatory operating and capital budgets (revenues and expenses)
- Worked collaboratively with the nurse manager to ensure all budget and regulatory Joint Commission requirements were met.
Senior Reimbursement Analyst (Financial Analyst)
University of Rochester
03.2011 - 09.2015
- Project lead for Medicare and Medicaid EHR Incentive programs under the direction of the Manager of Decision Support
- Managed eligibility, registration and attestation for Meaningful Use for over 800 providers
- Responded to Medicare and Medicaid audits and tracked incentive payments
- Monitored negotiated claim payment rates and keep abreast of payer payment policies
- Analyzed and interpreted data, statistics and financial information
- Provided reporting support to departments using Flowcast DBMS, Cognos Analyzer and McKesson business analytics tools.
Payer Relations Coordinator (Information Analyst II)
University of Rochester
01.2008 - 03.2011
- With direction from the Payer Relations Manager, worked to resolve reimbursement and policy issues with contracted insurers
- Supported physician practices across the University of Rochester Medical Center by centralizing issues and maintaining open and frequent communication
- Served as a liaison between billing managers and staff and insurance company representatives
- Researched policies with contracted insurers as well as governmental payers
- Conducted analyses of reports and maintained issue tracking system.
Administrative Assistant in Pediatric Pulmonology
University of Rochester
09.2006 - 12.2008
- Reported directly to the Division Chief
- Provided support to multi-disciplinary pulmonary team
- Responsible for coordination of several lectures including scheduling of facilities and services as well as speaker transportation and itineraries
- Handled department correspondence, incoming and outgoing, including electronic documents
- Supervised two Ambulatory Patient Reps
- Maintained physician and nurse practitioner clinic schedules (total of 7 providers) as well as Division Chief's calendar
- Submitted requests to the Finance, Accounting, and Purchasing departments for division funding
- Assisted in the annual completion of the Cystic Fibrosis Center Grant
- Coordinated ACGME-accredited fellowship training program.
Practice Manager, Genesee Valley Family Medicine
Highland Hospital
03.2004 - 09.2006
- Responsible for management of three physician satellite offices in Livingston County
- Duties included clinical and clerical personnel management and scheduling, physician scheduling, payroll, accounts payable, facilities management, regulatory compliance and management of the operating budget
- Oversaw completion of all required monthly reports, financial and quality related
- Addressed patient complaints and concerns
- Reported to the practice physicians and Associate Director.
Managing REALTOR Associate
Gaylord Real Estate, Inc.
09.2001 - 03.2004
- Oversaw real estate sales office including day-to-day operations, marketing and advertising, payroll, and budgeting
- Procured real estate transactions through contact with buyers and sellers
- Serviced all transactions through closing and beyond
- Maintained contact with fellow REALTORS, mortgage brokers and bankers, and attorneys
- Reported directly to the Broker/Owner.
Medical Secretary
Highland Hospital
09.1999 - 09.2001
- Responsibilities included patient registration, insurance pre-verification, check in, and check out
- Collected insurance co-payments, coded all diagnoses with ICD-9 and CPT codes for billing
- Answered seven incoming lines, triaged patient phone calls and scheduled appointments
- Generated and completed specialist referrals
- Extensive patient contact
- Created and maintained computerized provider schedules.
Education
M.S.L. In Strategic Leadership - Strategic Leadership
Roberts Wesleyan College
2009
B.S. in Organizational Management -
Keuka College
01.2007
A.A.S. in Business Administration -
Genesee Community College
01.1999
High School Diploma -
Livonia Central School
01.1996
Skills
- Healthcare management
- Quality Improvement
- Patient Care Coordination
- Clinical Leadership
- Operations Management
- Facility Management
- Human Resources Management
- Revenue Cycle Management
- Patient Safety
- Staff Training and Development
- Service Utilization Improvements
- Employee Performance Evaluations
- Employee Supervision
- Financial Operations Oversight
- Budget Development
- Employee Recruitment and Hiring
- Critical Thinking
- Interdepartmental Functions Coordination
- Operating Plans Development
- Process Implementation
- Epic Systems
- Decision-Making
- Multitasking
- Teamwork and Collaboration
- Administrative Staff Supervision
- Project Oversight
- Personnel Management
- Organizational Skills
- Multidisciplinary team collaboration
- Time management abilities
- Professional Demeanor
- Effective Communication
- Professionalism
- Attention to Detail
References
Available upon request
Timeline
Division Clinical Administraor
University of Rochester
11.2020 - Current
Senior Program Administrator, Perioperative Services
Highland Hospital
07.2018 - 11.2020
Practice Administrator, Unity Pulmonary and Sleep Disorders Center, Pulmonary Rehabilitation
Rochester Regional Health System
11.2017 - 07.2018
Associate Director, Ambulatory Pediatrics
University of Rochester
09.2015 - 10.2017
Senior Reimbursement Analyst (Financial Analyst)
University of Rochester
03.2011 - 09.2015
Payer Relations Coordinator (Information Analyst II)
University of Rochester
01.2008 - 03.2011
Administrative Assistant in Pediatric Pulmonology
University of Rochester
09.2006 - 12.2008
Practice Manager, Genesee Valley Family Medicine
Highland Hospital
03.2004 - 09.2006
Managing REALTOR Associate
Gaylord Real Estate, Inc.
09.2001 - 03.2004
Medical Secretary
Highland Hospital
09.1999 - 09.2001
M.S.L. In Strategic Leadership - Strategic Leadership
Roberts Wesleyan College
B.S. in Organizational Management -
Keuka College
A.A.S. in Business Administration -
Genesee Community College
High School Diploma -
Livonia Central School