Leslie Hurtado
Cleveland,TX
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
6
6
years of professional experience
Work History
Case Manager
Option 1 Pain and Rehab
Houston, Texas
09.2022 - Current
- Coordinated patient intake and assessment processes for effective case management.
- Developed individualized care plans in collaboration with healthcare professionals.
- Communicated regularly with patients to monitor progress and address concerns.
- Assisted individuals with eligibility for available benefits.
- Developed trusting relationships with health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Utilized case management software and databases for efficient information tracking.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
Receptionist
Vision Care
Houston, Texas
01.2021 - 01.2022
- Provided front desk support, ensuring a welcoming atmosphere for all visitors.
- Managed patient check-in and appointment scheduling for efficient office operations.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained organized patient records using electronic health record software.
- Updated and recorded customer or client information to maintain accounts.
- Assisted patients with insurance inquiries and verification processes effectively.
- Processed payments and handled billing inquiries with accuracy and professionalism.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted in performing comprehensive eye examinations for patients.
Cashier Team Lead
Dicks Sporing Goods
Houston, Texas
08.2020 - 03.2021
- Supervised daily operations of cashier team for efficient service delivery.
- Ensured compliance with company policies during transactions and cash handling.
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Monitored cash drawer accuracy and managed end-of-day reconciliation process.
- Provided feedback to team members to enhance performance and service quality.
- Collaborated with management to implement process improvements for checkout efficiency.
- Assisted cashiers with resolving customer complaints and inquiries.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
Sales Associate
Victoria Secret
Houston, Texas
05.2019 - 03.2020
- Assisted customers in selecting products to meet their needs.
- Maintained knowledge of current promotions and product features.
- Processed sales transactions accurately and efficiently.
- Organized merchandise displays to enhance customer experience.
- Provided product information and answered customer inquiries promptly.
- Handled returns and exchanges while ensuring customer satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Education
Langham Creek High School
Houston, TX05-2019
Skills
- Case management
- Care plan development
- Eligibility assessment
- Client record maintenance
- Stakeholder collaboration
- Patient communication
- Records management
- Organization and multitasking
- Documentation proficiency
- Conflict resolution
Languages
English
Native/ Bilingual
Spanis
Native/ Bilingual
Timeline
Case Manager
Option 1 Pain and Rehab
09.2022 - Current
Receptionist
Vision Care
01.2021 - 01.2022
Cashier Team Lead
Dicks Sporing Goods
08.2020 - 03.2021
Sales Associate
Victoria Secret
05.2019 - 03.2020
Langham Creek High School
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