Leslie Ingram
Summary
Dedicated, detail-oriented, and reliable professional with a strong work ethic and a keen eye for detail. Exceptional analytical skills to effectively identify and solve complex problems. Consistently delivers high-quality results when working independently or as part of a team. Open to relocation opportunities and eager to contribute skills to diverse organizations.
Overview
10
10
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs
03.2023 - Current
- NCC personnel provide Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of benefits under laws administered by the Department of Veterans Affairs (VA) and other agencies. Providing status of claims and other administrative responsibilities.
- Full time
Customer Service Representative
Internal Revenue Service
10.2018 - 02.2023
- Aided taxpayers with resolving their tax related inquiries through normal channels. Administrative and technical assistance related to tax-processing requirements, laws and procedures. Manage incoming telephone call traffic and customer inquiries with internal, taxpayer, congressional, and stakeholder contacts in a call center environment/remotely. Worked taxpayer accounts on different applications.
- Full time
Collections Representative
Diversified Consultants Incorporated
03.2017 - 01.2018
- Following all Federal, State and Local regulations. Collecting payments on delinquent accounts through telephone discussions with consumers in a call center. Properly documenting all contact attempts and consumer discussions within the collection account records. Negotiation of payment arrangements and provided client satisfaction through effective resolution of any legitimate billing disputes.
City Carrier Assistant
United States Postal Service
04.2015 - 10.2016
- Routing and casing all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required. Withdraw mail from the distribution case and prepare it in sequence for efficient delivery independently or by another carrier along an established route. Delivering mail along a prescribed route, on foot or by vehicle, on a regular schedule. Usage of portable electronic scanner and Amazon delivery.
Education
Bachelors - Business Administration
University of Phoenix
Tempe, AZ05.2014
Skills
- Proven ability to work in a fast-paced environment, navigate multiple programs and effectively use online resources to complete customers’ requests
- Highly skilled at verbal, written and interpersonal communications, sound judgement and the ability think within a structured and compliant work environment while focusing on the customer
Additional Information
- Skills
- Capable of working from office or remote
- Word, Excel, PowerPoint, Access, Outlook
- Customer Relations.
Timeline
Legal Administrative Specialist
Department of Veterans Affairs
03.2023 - Current
Customer Service Representative
Internal Revenue Service
10.2018 - 02.2023
Collections Representative
Diversified Consultants Incorporated
03.2017 - 01.2018
City Carrier Assistant
United States Postal Service
04.2015 - 10.2016
Bachelors - Business Administration
University of Phoenix
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