Les Ingram
Tampa,FL
Summary
Dedicated, detail-oriented, and reliable professional with a conscientious approach. Self-starter excelling in analyzing complex situations. Possesses outstanding analytical skills, adept at working independently and collaboratively within a team setting. Willing to relocate anywhere, ready to bring expertise and contribute to the success of a new organization.
Overview
10
10
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs
03.2023 - Current
- Company Overview: NCC personnel provide Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of benefits under laws administered by the Department of Veterans Affairs (VA) and other agencies
- Providing status of claims and other administrative responsibilities
- NCC personnel provide Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of benefits under laws administered by the Department of Veterans Affairs (VA) and other agencies
Customer Service Representative
Internal Revenue Service
10.2018 - 02.2023
- Company Overview: Aided taxpayers with resolving their tax related inquiries through normal channels
- Administrative and technical assistance related to tax-processing requirements, laws and procedures
- Manage incoming telephone call traffic and customer inquiries with internal, taxpayer, congressional, and stakeholder contacts in a call center environment/remotely
- Worked taxpayer accounts on different applications
- Aided taxpayers with resolving their tax related inquiries through normal channels
Collections Representative
Diversified Consultants Incorporated
03.2017 - 01.2018
- Following all Federal, State and Local regulations
- Collecting payments on delinquent accounts through telephone discussions with consumers in a call center
- Properly documenting all contact attempts and consumer discussions within the collection account records
- Negotiation of payment arrangements and provided client satisfaction through effective resolution of any legitimate billing disputes
City Carrier Assistant
United States Postal Service
04.2015 - 10.2016
- Routing and casing all classes of mail in sequence of delivery along an established route
- Rearranges and relabels cases as required
- Withdraw mail from the distribution case and prepare it in sequence for efficient delivery independently or by another carrier along an established route
- Delivering mail along a prescribed route, on foot or by vehicle, on a regular schedule
- Usage of portable electronic scanner and Amazon delivery
Education
Bachelors - business administration
University of Phoenix
Tempe, AZ05.2014
Skills
- Fast-paced environment
- Navigate multiple programs
- Online resources
- Verbal communication
- Written communication
- Interpersonal communications
- Sound judgement
- Structured work environment
- Compliant work environment
- Customer focus
- Working from office
- Working remotely
- Word
- Excel
- PowerPoint
- Access
- Outlook
- Customer Relations
Timeline
Legal Administrative Specialist
Department of Veterans Affairs
03.2023 - Current
Customer Service Representative
Internal Revenue Service
10.2018 - 02.2023
Collections Representative
Diversified Consultants Incorporated
03.2017 - 01.2018
City Carrier Assistant
United States Postal Service
04.2015 - 10.2016
Bachelors - business administration
University of Phoenix
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