Leslie Ipina
Dallas,TX
Summary
Ambitious and dedicated employee looking for a Full-Time position where I can grow within. Customer Service experience for 5+ years and under fast-paced/high-volume work environments. While maintaining an organized environment and clear communication skills with the rest of the team.
Overview
7
7
years of professional experience
Work History
Customer Return Associate/Auditor/Problem Solver
Amazon
Balch Springs, TX
02.2023 - 06.2026
- Verifying return eligibility by answering questions on computer system.
- Inspecting returned items for damage or missing parts.
- Scanning and sorting.
- Standing and walking for extended periods.
- Documenting audit findings for associates and reporting it to leadership.
- Monitoring associates to ensure standard operating procedures are followed.
- Increased sales by 15%
- Helping workflow within a high-volume fulfillment environment by resolving associates issues when called by tablet.
- Multi-tasking while still completing performance goals.
- Cross trained in; Processing, Auditing, Problem Solver, ICQA, End of line, and Add-Ins.
Bilingual Front Desk Receptionist
Frontline Emergency Room
Dallas,TX
11.2019 - 02.2023
- Greeted patients and visitors, ensuring a welcoming environment in high-stress situations.
- Managed multi-line phone system (over 50 calls per day), directing calls to appropriate departments efficiently.
- Coordinated communication between medical staff and patients. While maintaining a high-level of empathy during traumatic events.
- Assisted in training new front desk staff on procedures and customer service standards.
- Verified insurance activation and collected copays.
- Collected room deposits, fees, and payments.
- Supported administrative tasks by maintaining filing, data entry, and document from patients to ensure up-to-date patient documentation.
- Tracked important information on Excel spreadsheets and ran reports or generated graphs using data. Used multiple applications at once.
- Coordinated bilingual communication through phone calls, patient rooms, and in-person to improve service delivery.
Production Employee
Progressive Laboratories
Irving, TX
05.2019 - 11.2019
- Followed standard operating procedures to ensure quality control in production processes.
- Assisted in maintaining a clean and organized work environment to enhance productivity.
- Collaborated with team members to meet daily production targets consistently.
- Facilitated training sessions for non-bilingual team members to enhance communication skills.
- Achieved accurate weight calculations that contributed to project completion deadlines.
- Produced reliable weight data that facilitated informed decision-making in project planning.
Education
Associate of Science - Healthcare
Eastfield College
Mesquite, TX05-2019
High School Diploma -
W.w. Samuell High School
Dallas, TX05-2019
Skills
- Customer service/ Active listening in person & phone calls
- Compassion and Empathy
- Multitasking
- Time management
- Medical Terminology
- Computer Skills
- Problem-Solving
- Teamwork
- Adaptability
- Organization
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Return Associate/Auditor/Problem Solver
Amazon
02.2023 - 06.2026
Bilingual Front Desk Receptionist
Frontline Emergency Room
11.2019 - 02.2023
Production Employee
Progressive Laboratories
05.2019 - 11.2019
Associate of Science - Healthcare
Eastfield College
High School Diploma -
W.w. Samuell High School