Leslie Javier
Rohnert Park,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 5 years.
Overview
8
8
years of professional experience
Work History
Medical Receptionist Lead
Santa Rosa Community Health
Santa Rosa, CA
09.2020 - Current
- Collaborate with Reception Supervisor during interviews, hiring, and onboarding process for new staff
- Manage new staff training material
- Distribute tasks and manage schedules/assignments for reception team
- Monitor staff performance and collaborate with supervisor
- Implement and update workflows and procedures for all reception with leadership
Medical Receptionist II
Santa Rosa Community Health
Santa Rosa, CA
11.2019 - 09.2020
- Checked-in patients for their medical appointments
- Assisted patients with with scheduling appointments in person and/or via phone
- Organized paperwork such as charts and reports for office and patient needs
- Checked patient insurance, demographic, and health history to keep information current
- Enrolled uninsured patients in eligible coverage programs (Family Pact, CDP, Sliding Scale, Path2Health, Medi-Cal Gateway)
Medical Receptionist I
Santa Rosa Community Health
Santa Rosa, CA
03.2018 - 11.2019
- Coordinated patients scheduling, check-in, check-out and payments for billing
- Helped patients complete necessary medical forms and documentation
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Performed various administrative tasks by filing, copying and faxing documents
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Customer Service Representative
Check Max Plus Inc.
Santa Rosa, CA
06.2016 - 03.2018
- Cashed personal, payroll, money order, and insurance checks
- Processed money transfers using Western Union
- Looked over customers information and verified if they were eligible for Payday Loans
- Assisted customers with paying their bills using Soft Gate System
- Printed end of the shift reports/ Balance cash drawer
Education
General Education -
Santa Rosa Junior College
Santa Rosa, CA07.2022
High School Diploma -
Elsie Allen High School
Santa Rosa, CA05.2014
Skills
- HIPAA Compliance
- EMR Experienced (Epic & eClinicalWorks)
- Bilingual (English/Spanish)
- Outstanding Organization/Task Management
- Microsoft Office Experienced (Excel, Power Point, Word)
- Office Administration
- Problem Solving
Timeline
Medical Receptionist Lead
Santa Rosa Community Health
09.2020 - Current
Medical Receptionist II
Santa Rosa Community Health
11.2019 - 09.2020
Medical Receptionist I
Santa Rosa Community Health
03.2018 - 11.2019
Customer Service Representative
Check Max Plus Inc.
06.2016 - 03.2018
General Education -
Santa Rosa Junior College
High School Diploma -
Elsie Allen High School