Leslie Jefferson
Barboursville
Summary
Dynamic Operations Manager with a proven track record at Service Wire, excelling in ERP software implementation and process improvement. Adept at enhancing team performance and customer satisfaction through effective leadership and training. Successfully led a global project impacting over 400 users, driving efficiency and compliance with ISO 9001 standards.
Overview
41
41
years of professional experience
Work History
Operations Manager
Service Wire
Culloden
01.2001 - 04.2025
- Developed and implemented operational procedures to ensure quality standards are met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with team leaders on quality audits.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Project Manager for global ERP software implementation for three sites and over 400 users.
Process Improvement Coordinator
Service Wire
Culloden
01.1994 - 12.2000
- Assessed current operations for areas of potential cost savings or efficiency gains.
- Increased efficiency through process evaluations and new process creation.
- Ensured compliance with regulatory requirements such as ISO 9001, 2015 standards.
- Reviewed established procedures to assess areas in need of improvement.
- Created Custome Care Site to monitor customer complaints and send corrective actions
Assitant Credit Manager
Service Wire
Culloden
10.1984 - 12.1993
- Reviewed loan applications, credit reports and financial statements to determine credit worthiness.
- Established credit limits by analyzing financial information and assessing market conditions.
- Developed and implemented strategies for effective debt collection, reducing delinquencies.
Education
BBA - Business Management
Marshall University
Huntington, WV05-1983
Skills
- ERP software implementation
- Process improvement
- Team leadership
- Employee training
- Cross-functional coordination
- Customer service
- Supply chain logistics
- Staff training
Timeline
Operations Manager
Service Wire
01.2001 - 04.2025
Process Improvement Coordinator
Service Wire
01.1994 - 12.2000
Assitant Credit Manager
Service Wire
10.1984 - 12.1993
BBA - Business Management
Marshall University
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