Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
References
Timeline
Generic

Leslie Jimenez

Berwyn,IL

Summary

I’m eager to bring my skills in patient support, customer service, and administration to improve both patient experiences and the overall efficiency of healthcare operations.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Midwest Orthopedics at Rush
Oak Brook, IL
08.2021 - Current
  • Verified insurance information, collected payments, and scheduled appointments.
  • Provided support to clinical staff during patient visits, including rooming patients and collecting vital signs.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.

Patient Service Representative

Loyola Center for Health
Burr Ridge, IL
08.2019 - 07.2021
  • Assisted in rescheduling and adjusting doctors' schedules in a timely manner.
  • Scheduling appointments, managing a high volume of phone calls, and maintaining organized records of patient interactions.
  • Scanned completed forms, identification, and insurance cards, maintaining the patient documents folder.
  • Contacted insurance companies to obtain the necessary pre-authorizations needed for upcoming tests and procedures.

Eye Care Advisor

LensCrafters
Berwyn, IL
02.2017 - 07.2019
  • Performed pre-screening eye exams and contact lens training.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Assisted in fitting eyeglasses and contact lenses, as well as providing instructions for use and care.
  • Ordered and maintained an inventory of ophthalmic products, such as eyeglass frames, lenses, and contact lenses.

Education

Associate of Applied Science - Office Management Technology

Morton College
Cicero, IL
06.2018

Skills

  • Proficiency in Microsoft
  • Epic and Athena health software
  • Problem solving
  • Time management
  • Organizational skills
  • Multitasking
  • Communication skills
  • Patient communication

CERTIFICATIONS

Certified Nursing Assistant, Loyola Medicine - Jan 2021 — Jun 2021

References

References available upon request.

Timeline

Patient Service Representative

Midwest Orthopedics at Rush
08.2021 - Current

Patient Service Representative

Loyola Center for Health
08.2019 - 07.2021

Eye Care Advisor

LensCrafters
02.2017 - 07.2019

Associate of Applied Science - Office Management Technology

Morton College

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Leslie Jimenez