Gardening
Leslie Johnson
Temple,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Long John Silver's
Temple, TX
06.2018 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manager
IHOP
Killeen, TX
09.2009 - 06.2018
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
Waitress Trainer
Ihop ACG
Austin, TX
08.1998 - 09.2009
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
Education
GED -
Plankinton Public School
Plankinton, SD05-1994
Skills
- Staff Development
- Performance Management
- Verbal and written communication
- Team Leadership
- Staff Management
- Staff Training and Development
- Time Management
- Sales management
- Brand Management
- Policy Implementation
Certification
- Serv Safe 10/9/2023
Timeline
Manager
Long John Silver's
06.2018 - Current
Manager
IHOP
09.2009 - 06.2018
Waitress Trainer
Ihop ACG
08.1998 - 09.2009
GED -
Plankinton Public School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time offFlexible work hoursWork from home optionCompany Culture401k matchStock Options / Equity / Profit SharingInterests
Languages
English
Native language
Quote
"Although she be but little, she is fierce"
Shakespeare