Hi, I’m
LESLIE K JONES
Arlington,TX
Summary
Experienced professional with a proven track record of providing quality patient care in medical settings. Strong observational skills and excellent patient evaluation abilities. Skilled in cultivating strong patient rapport and delivering patient education. Years of client interface experience, bringing strategic planning and people skills. Dedicated to customer satisfaction and contributing to company success. Prepared to make a significant impact with a background in content analysis and evaluation. Ensures compliance with guidelines and maintains high-quality standards. Strong focus on team collaboration and achieving results. Adapts seamlessly to changing needs. Reliable and resourceful, utilizing critical thinking and communication skills to drive successful outcomes.
Overview
10
years of professional experience
1
Certification
Work History
Texas Health Arlington Memorial/Rockwall
CNA / PCT Med-Surg
05.2022 - 12.2023
Job overview
- Assists patients according to the plan of care
- Collects patient data and identifies and reports significant findings to nurses
- Assists in admission/transfer/discharge
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performs technical procedures safely and proficiently
- Takes action to reduce or eliminate patient risk
- Enters orders into the computer or manual system if applicable
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities, promoting independence and dignity.
Genpact
Associate Content Analyst
03.2018 - 12.2021
Job overview
- Investigate and resolve issues reported on the client's site such as requests for account support and reports of potentially abusive content
- Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
Heritage Oaks
Certified Nursing Assistant / Activities Assistant
03.2019 - 09.2020
Job overview
- Read and recorded temperature, pulse, and respiration
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance, and companionship to clients
- Assisted with ADLs
- Assisting with residents' activities
James L West
Certified Nursing Assistant
08.2016 - 08.2018
Job overview
- Read and recorded temperature, pulse, and respiration
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance, and companionship to clients
- Assisted with ADLs
Adecco
PSLB - Cash and Trade Proc Rep 2
12.2016 - 11.2017
Job overview
- Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of-day cutoff, dispatch auto-verification, reject processing, data entry, etc
- Professionally interact with team members, peers, and managers across shifts to ensure client timelines and quality requirements are met
James L West
Certified Nursing Assistant Trainee
06.2016 - 08.2016
Job overview
- Read and recorded temperature, pulse, and respiration
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance, and companionship to clients
- Assisted with ADLs
Walmart
Pharmacy Technician Trainee
04.2015 - 05.2016
Job overview
- Answered and screened up to 200 phone calls for the staff pharmacist in a friendly, efficient manner daily
- Verified accuracy and completeness of information on prescription and refill requests
- Mastered HEB Pharmacy Standard Operating Procedures (SOPS)
- Provided accurate and appropriate information in response to customer inquiries
- Maintained and verified that info in the computer system was up-to-date and accurate
- Identified and resolved system and account issues
Walgreens
Pharmacy Clerk
03.2014 - 04.2015
Job overview
- Maintained new patient profiles and prescriptions
- Communicated directly with doctors' offices via telephone, fax, and email, and provided friendly customer service at prescription drop-off and pick-up counters
- Managed accounts selected and helped locate merchandise based on customer needs and desires
- Guaranteed positive customer experiences and resolved all customer complaints
- Correctly directed inbound calls in phone queues to improve call flow
Education
Abilene Christian University, Abilene, TX
Bachelor of Healthcare Administration
01.2026
Dallas County Community College, Arlington, TX
Associate of Science
01.2022
Tarrant County College, Arlington, TX
Associate of Arts
01.2022
Tarrant County College, Fort Worth, TX
Certification, Certified Nurse Aide
01.2016
Universal Academy, Coppell, TX
High School Diploma
01.2014
Skills
- HIPAA compliance
- Opening and Maintaining customer record
- Certified CNA
- Proficient with Microsoft Office Suite
- Organizational skills
- Customer Service-oriented
- Telecommunication skills
- Basic Life Support for Health Care Providers (BLS) Certified
- Content review analysis
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
CNA / PCT Med-Surg
Texas Health Arlington Memorial/Rockwall
05.2022 - 12.2023
Certified Nursing Assistant / Activities Assistant
Heritage Oaks
03.2019 - 09.2020
Associate Content Analyst
Genpact
03.2018 - 12.2021
PSLB - Cash and Trade Proc Rep 2
Adecco
12.2016 - 11.2017
Certified Nursing Assistant
James L West
08.2016 - 08.2018
Certified Nursing Assistant Trainee
James L West
06.2016 - 08.2016
Pharmacy Technician Trainee
Walmart
04.2015 - 05.2016
Pharmacy Clerk
Walgreens
03.2014 - 04.2015
Dallas County Community College
Associate of Science
Tarrant County College
Associate of Arts
Tarrant County College
Certification, Certified Nurse Aide
Universal Academy
High School Diploma
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
- First Aid Certification
Abilene Christian University
Bachelor of Healthcare Administration
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