Leslie Jones
Baltimore,USA
Summary
Dedicated healthcare professional with over 26 years of comprehensive experience in patient care and administrative roles across long-term and acute care settings. Expertise in admissions coordination, insurance verification, and patient intake processes enhances operational efficiency while fostering compassionate care for residents, families, and staff. Proven communication, organizational, and leadership skills contribute to a supportive environment that prioritizes quality service and patient satisfaction. Committed to continuous improvement and excellence in healthcare delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
PCT / Unit Clerk (NICU)
Children’s National Medical Center
10.2015 - Current
- Improved patient admissions by accurately recording deliveries and newborn data.
- Streamlined neonatal patient admissions, transfers, and discharges with precise documentation.
- Facilitated communication among physicians, nurses, and families in high-acuity settings.
- Organized patient charts, enhancing interdisciplinary team operations and clerical workflows.
- Monitored vital signs, promptly reporting changes to healthcare team for timely interventions.
- Maintained sterile environments by implementing effective infection control procedures.
Patient Care Technician
Washington Hospital Center
01.2013 - 01.2014
- Monitored vital signs and assisted patients with personal hygiene needs.
- Prepared patients for diagnostic tests and procedures alongside nurses and physicians.
- Accurately documented patient status updates in electronic health record system.
- Facilitated patient admissions, transfers, and discharges under nursing supervision.
Nurse’s Assistant
Genesis Nursing and Rehabilitation
01.1998 - 01.2007
- Enhanced resident comfort by assisting with daily living activities.
- Tracked vital signs and behavioral changes for nursing staff assessments.
- Ensured accurate patient records and communicated updates to families and nurses.
- Facilitated smooth transitions during resident admissions and discharges.
- Fostered a compassionate and safe environment for elderly and rehabilitative patients.
Medical Technician / Unit Associate
Peninsula Regional Medical Center
01.1999 - 01.2002
- Enhanced patient care by coordinating communication among medical staff.
- Streamlined admissions by verifying patient details and preparing medical charts.
- Maintained patient confidentiality while ensuring adherence to hospital protocols.
- Executed specimen collection and data entry to support laboratory testing.
Education
Associate of Arts (A.S.) - Administrative Business
Baltimore City Community College
Skills
- Admissions and Intake Management
- Insurance Verification
- Medicare, Medicaid, and Managed Care Knowledge
- Clinical Coordination
- Patient & Family Relations
- Electronic Health Records (EHR)
- Regulatory Compliance
- Time Management & Organization
- Crisis Management and Decision-Making
- Team Leadership & Training
- Customer Service Excellence
- CPR certification
Certification
- Maryland Licensed Nursing Assistant | License #A00082748 (Active) | Maryland Board of Nursing
- Certified Medication Technician | License #MT0143909 (Active) | Maryland Board of Nursing
- CPR Certified | American Heart Association
- District of Columbia Nurse Registry | #NA00802847 | (Active) District of Columbia Department of Health Registration
Timeline
PCT / Unit Clerk (NICU)
Children’s National Medical Center
10.2015 - Current
Patient Care Technician
Washington Hospital Center
01.2013 - 01.2014
Medical Technician / Unit Associate
Peninsula Regional Medical Center
01.1999 - 01.2002
Nurse’s Assistant
Genesis Nursing and Rehabilitation
01.1998 - 01.2007
Associate of Arts (A.S.) - Administrative Business
Baltimore City Community College