Shamiseka Hammett
AmeriHealth Caritas
Washington,DC
13
years of professional experience
Care Connector managing high-volume member calls, benefit education, and service coordination in a remote healthcare setting. Supports members by resolving concerns, documenting interactions, and working with providers and community organizations to keep care moving. Protects sensitive information and helps improve customer satisfaction and no-show rates through clear follow-up.
Work History
Care Connector
8 Years 3 Months- Provide professional customer service to members by phone while managing a high volume of 50+ inbound and outbound calls.
- Educate members on healthcare benefits, available programs, and community resources.
- Resolve customer concerns through active listening, research, and problem-solving.
- Accurately document member interactions and maintain detailed electronic records.
- Coordinate with healthcare providers and community organizations to ensure members receive needed services.
- Protect confidential information while adhering to HIPAA and organizational policies.
- Meet productivity, quality, and customer satisfaction goals in a fast-paced remote environment.
- Remote
Line Cook
4 Years 7 Months- Collaborated with team members to optimize workflow during peak service times.
- Maintained cleanliness and organization of cooking stations throughout shifts.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Monitored food quality and freshness, adjusting menu items based on seasonal availability.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Diploma
Skills
HIPAA Compliance
Data Entry
Healthcare Education
Insurance Verification
Care Coordination
Contact Center
CRM Platforms (JIVA
Avaya
Genesys Cloud)
Microsoft Office
Timeline
Care Connector
AmeriHealth Caritas
05.2018 - CurrentRead More
Line Cook
Giant Food
10.2013 - 05.2018Read More
Eastern High School
Diploma
Read More