Leslie Kason
San Luis,AZ
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting.
Overview
5
5
years of professional experience
Work History
Behavioral Health Front Desk Clerk
Regional Center For Border Health
2022.08 - 2023.07
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Patient data entry.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
Server Shift Leader
Dennys Restaurant
2021.11 - 2022.08
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Representative
Advanced Call Center Technologies
2018.02 - 2020.09
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Early Childhood Education
Arizona Western College
Yuma, AZHigh School Diploma -
San Luis High School
San Luis, AZ05.2013
Skills
- eClinical knowledge
- Front desk operations
- Customer service
- Bilingual
- Call answering and Routing
- Customer relationship management
- Data entry management
- Computer skills
- Scheduling management
Timeline
Behavioral Health Front Desk Clerk
Regional Center For Border Health
2022.08 - 2023.07
Server Shift Leader
Dennys Restaurant
2021.11 - 2022.08
Customer Service Representative
Advanced Call Center Technologies
2018.02 - 2020.09
No Degree - Early Childhood Education
Arizona Western College
High School Diploma -
San Luis High School
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