Leslie Kelly
East Peoria,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Homemaker
Self-employeed
05.2016 - Current
- Addressed household needs with meal preparation, housekeeping and transportation.
- Used strong interpersonal communication skills to convey information to others.
- Maintained entire family's schedule and organized events.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Administered basic first-aid and medication in emergency situations.
- Organized extracurricular schedules for sports and classes..
- Volunteer Youth Soccer Coach. Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies. Developed and led age- and ability-appropriate soccer training drills.
Emergency Tele-communicator
City Of Peoria, Emegerency Communications Center
02.2015 - 05.2016
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Correctional Officer
Idaho Correctional Center
01.2012 - 08.2012
- Monitored the conduct of offenders, according to established policies, regulations, and procedures, in order to prevent escape or violence
- Ensure the security and integrity of the institution and the welfare of the public
- Responded to emergency situations and de-escalated hostile confrontations.
- Completed incident reports, maintained accurate shift logs and inventory logs
- Monitored and controlled radio transmissions between units and staff in order to respond immediately to directions/emergencies.
- Established positive working relationships and maintained boundaries with resident offenders.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Independent Sales Representative
Blue Sky Marketing
11.2009 - 01.2012
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Created and deployed successful marketing collateral to highlight offerings and engage customers.
- Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
Medical Receptionist
Advanced Spinal
02.2009 - 11.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
Communications Computer Systems Operator, 3C051
United States Air Force, USAF
09.2006 - 12.2008
- Configured, reimaged and updated computers
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Integrated data, voice and video networks for use in multi-site installations.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Detected intrusion attempts and promptly responded to DDoS attacks.
Education
Associate of Science - Health Information Systems
DeVry University
Chicago, IL05.2024
Internationa Academy of Emergency Medical Dispatch
Peoria, IL03.2015
Idaho POST Correctional Officer Certification -
Idaho Peace Officer Standards And Training
Boise, ID02.2012
Communications Computer Systems Operations Apprentice CPA – C++ Certified Associate Programmer Certification -
United States Air Force Technical Training
Keesler AFB, Biloxi, MS01.2007
High School Diploma -
Galena High School
Reno, NV06.2006
Skills
- Positive Rapport-Building
- External Communications
- Patient Information
- Constructive Feedback
- Emergency Assistance
- Social Perceptiveness
- Critical Thinking
- De-Escalating Conflicts
- Negotiation
- Complex Problem-Solving
- Mentorship
- Time Management
Timeline
Homemaker
Self-employeed
05.2016 - Current
Emergency Tele-communicator
City Of Peoria, Emegerency Communications Center
02.2015 - 05.2016
Correctional Officer
Idaho Correctional Center
01.2012 - 08.2012
Independent Sales Representative
Blue Sky Marketing
11.2009 - 01.2012
Medical Receptionist
Advanced Spinal
02.2009 - 11.2009
Communications Computer Systems Operator, 3C051
United States Air Force, USAF
09.2006 - 12.2008
Associate of Science - Health Information Systems
DeVry University
Internationa Academy of Emergency Medical Dispatch
Idaho POST Correctional Officer Certification -
Idaho Peace Officer Standards And Training
Communications Computer Systems Operations Apprentice CPA – C++ Certified Associate Programmer Certification -
United States Air Force Technical Training
High School Diploma -
Galena High School
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