Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leslie KEYANGUE

Redmond, USA,WA

Summary

Energetic and reliable entry-level Project Manager and Customer Service professional with experience leading teams, improving operational efficiency, and delivering excellent client satisfaction. Seeking an Assistant Manager position to contribute to a high-performing, customer-focused environment. Proven ability to manage front desk operations, track performance metrics, train staff, and maintain a clean, welcoming space for clients.

Overview

3
3
years of professional experience

Work History

Software Engineer Intern

CCA Bank
06.2022 - 08.2025
  • Developed a user-friendly internal system to manage employee data and schedules.
  • Enhanced front-desk data accessibility, improving service delivery time by 40%.
  • Created a streamlined internal system to efficiently manage employee data and schedules.

Project Manager Intern

BVE LLC
01.2024 - 04.2024
  • Oversaw client interactions and team workflows, enhancing scheduling efficiency by 30%.
  • Led customer satisfaction strategy improvements, raising average rating to 4.7/5.
  • Monitored supplies and tracked usage to maintain budget compliance.

Project Manager Intern

CCA Bank
09.2022 - 02.2023
  • Managed cross-departmental communications and team coordination to enhance project efficiency.
  • Created and maintained internal documentation to support onboarding and training processes.
  • Communicated updates to stakeholders, enhancing transparency and accountability, while improving workplace response time by 50%.

Education

Bachelor of Science - Computer Science

Kennesaw State University
Kennesaw, GA
05-2025

Skills

  • Staff Supervision & Scheduling
  • Customer Service Excellence
  • Front Desk Operations
  • Conflict Resolution & Problem Solving
  • Inventory & Supply Management
  • Facility Cleanliness Oversight
  • Member Check-ins & Tours
  • Performance Metrics Reporting
  • CPR Certified (In Progress)
  • Microsoft Suite Jira SharePoint Gantt Charts Slack Scheduling Tools

Accomplishments

  • Senior Capstone Project: I led a team of five to develop a cross-platform music streaming app using the Spotify API, managing scope, timelines, and collaboration through Agile practices. We overcame technical challenges related to API integration and monetization, delivering a scalable, user-friendly app that received positive feedback and achieved a 95 percent user satisfaction rate during initial testing.
  • PKFokam Alumni Platform: I spearheaded the development of a networking platform for alumni, enhancing communication and engagement for 500+ users. I managed the project scope, timelines, and coordinated a cross-functional team, ensuring successful delivery. By collaborating with stakeholders, I ensured the platform met expectations, mitigated risks, and optimized workflows.
  • Senior Capstone Project: I led a team of five to develop a cross-platform music streaming app using the Spotify API, managing scope, timelines, and collaboration through Agile practices. We overcame technical challenges related to API integration and monetization, delivering a scalable, user-friendly app that received positive feedback and achieved a 95 percent user satisfaction rate during initial testing.

Timeline

Project Manager Intern

BVE LLC
01.2024 - 04.2024

Project Manager Intern

CCA Bank
09.2022 - 02.2023

Software Engineer Intern

CCA Bank
06.2022 - 08.2025

Bachelor of Science - Computer Science

Kennesaw State University
Leslie KEYANGUE