Lisa Roman
Bronx,NY
Summary
Seasoned Administrative Healthcare Professional with over 28 years in supervisory and operational roles within hospital and surgical environments. Skilled in managing staff, coordinating surgical schedules, overseeing payroll, and enhancing patient service. Proficient in medical administration, insurance coordination, and bilingual communication as a Certified Medical Interpreter (Spanish). Committed to process improvements and driving team productivity.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Administrative Supervisor, Vascular Surgery Department
Montefiore Medical Center
Bronx, NY
08.2015 - Current
- Supervised and supported a team of 4 staff members, enhancing operational efficiency for senior clinical operations leadership.
- Coordinate staffing coverage for front-end and back-end operations during shortages and schedule gaps.
- Providing administrative support to attending physicians, fellows, and residents within the Vascular Surgery Department.
- Coordinated patient insurance requirements, including referrals, authorizations, pre-certifications, and appointments, to streamline patient access to surgical services.
- Schedule emergency, elective, and transfer surgical procedures for outpatient and inpatient cases.
- Maintain extensive knowledge of operating room procedures, equipment ordering, surgical scheduling, and operative billing processes.
- Utilize IDX, EMR, EPF, and EPIC systems to manage schedules, appointments, and surgical case documentation.
- Prepare and distribute monthly on-call schedules for multiple Vascular Surgery sites.
- Managed daily reconciliation of office visit copayments and deposits, ensuring accurate financial tracking.
- Serve as a Certified Medical Interpreter (Spanish) to support communication between patients, physicians, and staff.
Office Supervisor, Vascular & General Surgery
Montefiore Medical Center
Bronx, NY
01.2006 - 08.2015
- Supervised departmental office operations and staff within a high-volume surgical practice.
- Coordinated scheduling, staffing coverage, payroll support, and daily workflow to ensure smooth office operations.
- Delegated responsibilities and monitored operational needs to sustain departmental efficiency.
- Facilitated physician correspondence, departmental communications, and administrative reporting for streamlined operations.
- Supported patient registration, insurance verification, co-pay collection, and appointment coordination.
Office Supervisor, Vascular Diagnostic Laboratory
Montefiore Medical Center
Bronx, NY
09.1997 - 12.2005
- Supervised clerical staff of 3 across multiple sites, ensured smooth operations.
- Coordinated staff coverage and delegated daily responsibilities to meet operational demands.
- Managed payroll and timekeeping for laboratory employees, maintaining accurate records.
- Registered patients, verified insurance coverage, obtained authorizations, and collected co-payments to facilitate efficient patient flow.
- Scheduled health assessments, training seminars, and staff in-service programs.
- Processed work orders, ordered supplies, and coordinated equipment repairs.
- Managed records retention and coordinated file transfers to Iron Mountain.
Secretary, Vascular & General Surgery 5C
Montefiore Medical Center
Bronx, NY
02.1996 - 08.1997
- Coordinated scheduling, managed correspondence, and enhanced patient communication to improve office workflow.
- Managed appointment schedules for Montefiore Medical Center clinic staff and patients.
- Facilitated administrative and clerical tasks for physicians and department staff to ensure smooth operations.
- Prepared correspondence, reports, and meeting materials for department leadership.
- Answered patient calls and routed requests to proper medical center departments.
Education
Diploma - Business Management / Work Study Program
Seward Park High School
New York, NY06-1982
Skills
- Surgical & OR Coordination
- Surgical scheduling
- Epic admin access
- Microsoft Office
- Medical Office Operations
- Healthcare Administration
- Staff Supervision & Scheduling
- Office supervision
- Staff coordination
- On-call scheduling
- Executive support
- Calendar management
- Insurance verification
- UKG
- Insurance authorization
- Supply ordering
- Multitasking Abilities
- Administrative management
- Infor XM/ERP
- Medical documentation
- Conflict Resolution
- Calendar management
Certification
Certified Medical Interpreter – Spanish
Timeline
Administrative Supervisor, Vascular Surgery Department
Montefiore Medical Center
08.2015 - Current
Office Supervisor, Vascular & General Surgery
Montefiore Medical Center
01.2006 - 08.2015
Office Supervisor, Vascular Diagnostic Laboratory
Montefiore Medical Center
09.1997 - 12.2005
Secretary, Vascular & General Surgery 5C
Montefiore Medical Center
02.1996 - 08.1997
Diploma - Business Management / Work Study Program
Seward Park High School