Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Kowalsky

Savannah,NY

Summary

Dedicated and personable Group Sales Manager at Bass Pro Shops with a proven track record in enhancing customer engagement and driving sales through effective leadership. Skilled in merchandise presentation and inventory control, I successfully implemented strategies and built relationships that boosted club membership and staff performance. Known for strong focus on team collaboration and achieving results amidst changing retail environments. Possesses expertise in customer relations and inventory management, with reputation for reliability and adaptability. Reliable and highly focused on achieving organizational goals and offering excellent skills in managing talented teams. Knowledgeable in current merchandising trends, customer needs. Successful career history comprising more than 3 years.

Overview

5
5
years of professional experience

Work History

Group Sales Manager

Bass Pro Shops
06.2023 - Current
  • As GSM, I supervise 5 departments consisting of mens/ladies apparel, hunting clothing, footwear, gifts, and front end/customer service.
  • I am responsible for merchandise presentation, inventory control,staffing, schedules, and payroll among other responsibilities.
  • I am also a key holder to the building, responsible for opening and closing the store.

CLUB Manager

Bass Pro Shops
03.2022 - 06.2023
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • In charge of metrics and meeting daily goals.
  • Responsible for setting up off-site events including our first one at the New York State Fair.
  • Key holder responsible for opening and closing the store.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Recruited, hired, and trained to develop high-performing staff.

CLUB Customer Service Outfitter

Bass Pro Shops
09.2021 - 03.2022
  • Provided accurate product information to customers, enabling informed decision-making and enhancing overall satisfaction.
  • Built strong relationships with customers by consistently exceeding expectations in service quality.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Earned recognition as top performer in multiple metrics, reflecting dedication to delivering outstanding customer experiences.

Apparel Outfitter

Bass Pro Shops
11.2020 - 09.2021
  • Responsible for maintaining the high standards of the department.
  • Supported visual merchandising efforts by dressing mannequins and following company guidelines for product presentation.
  • Setting ads
  • Working trucks and processing apparel.
  • Providing world class customer service.
  • Running register. Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
  • Assisted with seasonal markdowns and promotions, ensuring accurate pricing adjustments were made throughout the store.
  • Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
  • Maintained a well-organized and clean store environment, ensuring a positive shopping experience for customers.
  • Contributed to a welcoming store atmosphere by engaging with customers upon arrival, offering assistance promptly when needed.

Education

Cayuga County BOCES
Auburn, NY
10-2020

Skills

  • Customer service
  • Customer engagement
  • Leadership development
  • Sales presentations
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Group Sales Manager

Bass Pro Shops
06.2023 - Current

CLUB Manager

Bass Pro Shops
03.2022 - 06.2023

CLUB Customer Service Outfitter

Bass Pro Shops
09.2021 - 03.2022

Apparel Outfitter

Bass Pro Shops
11.2020 - 09.2021

Cayuga County BOCES

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