Leslie Landry
Crowley,LA
Summary
Dynamic restaurant manager with a proven track record at Billy's Boudin, excelling in team management and customer engagement. Enhanced operational efficiency through meticulous inventory control and proactive staff motivation, fostering a positive work environment. Committed to delivering exceptional service and driving customer satisfaction.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
7
7
years of professional experience
Work History
Restaurant-manager
Billy's Boudin
07.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Cashier
Burger Zone
01.2018 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Certificate - Cosmetology
Remington College
4021-A Ambassador Caffery, Lafayette, La.7050305-2017
High School Diploma -
Crowley High School
263 Hensgens Rd, Crowley LA 7052605-2016
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant-manager
Billy's Boudin
07.2020 - Current
Cashier
Burger Zone
01.2018 - 07.2020
Certificate - Cosmetology
Remington College
High School Diploma -
Crowley High School
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