Leslie Lefthand
Crowley,TX
Summary
Diligent Lead Assistant Manager with proven background in managing team operations and enhancing productivity. Successfully led initiatives to improve workflow and increase employee engagement. Demonstrated skills in team leadership and problem-solving. Tech-savvy Lead Assistant with experience in supporting special initiatives involving B2B technology enhancement, development of bids and proposals and project coordination. Strong written and verbal communication and interpersonal skills. Easily adapt to changing priorities with focus and diligence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Assistant Manager
Zaxby’s
08.2025 - Current
- Directed daily operational tasks, ensuring efficiency and smooth processes.
- Provided strategic guidance and support to a team of 3-8 employees, ensuring maximum productivity through effective training.
- Maintained comprehensive records of stock and product through consistent inventory checks to enhance operational efficiency.
- Managed resolution of customer issues swiftly to maintain high levels of customer satisfaction.
- Directed comprehensive operational activities, addressing challenges and optimizing workflow in manager's absence.
- Executed effective order processing through POS systems, maintaining accuracy and maximizing workflow efficiency.
- Streamlined recruitment selection and onboarding procedures, enhancing new employee acclimatization and team cohesion.
Assistant Manager
Chicken Express
03.2023 - 01.2025
- Facilitated coordination of daily operations to ensure seamless and effective processes.
- Directed training initiatives for a team of 2-6 employees to optimize performance and operational efficiency.
- Performed systematic inventory assessments to uphold accurate stock records and reduce product loss.
- Managed resolution of customer issues swiftly to maintain high levels of customer satisfaction.
- Assumed full managerial responsibilities to maintain operational effectiveness and support team performance.
- Facilitated recruitment, selection, and onboarding processes for new employees.
- Optimized POS system usage to ensure accurate order processing and enhance operational efficiency.
Server
Buffalo Bros
07.2022 - 03.2023
- Assisted in serving beverages and food to customers. Supported bar operations by maintaining cleanliness and organization. Collaborated with team members to enhance customer service experience.
- Assured high-quality customer interactions by actively listening to concerns and providing tailored solutions.
- Managed relationships with high-volume customers to ensure satisfaction and retention.
- Thrived in high-pressure, fast-paced environments to deliver results efficiently.
- Delivered in-depth instruction to new hires to ensure understanding of company policies and operational procedures.
Server
Trinity College Irish Pub
04.2022 - 07.2022
- Facilitated beverage and food service in a dynamic bar environment.
- Assisted with routine cleaning tasks to maintain a tidy environment. Supported team members with various side projects as needed. Contributed to overall operational efficiency through diligent task completion.
- Delivered prompt and courteous customer service to enhance client satisfaction.
Server/Waiter
Uncle Julio's
03.2021 - 04.2022
- Oversaw order taking and service operations, guaranteeing efficiency and accuracy in food and drink delivery.
- Achieved successful onboarding of new hires by delivering impactful training sessions. Fostered a collaborative learning environment that accelerated employee readiness and productivity.
- Resolved guest complaints swiftly and effectively, promoting repeat business through positive conflict resolution skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Waiter
Buffalo Wild Wings
09.2018 - 02.2021
- Oversaw food and beverage service to enhance customer satisfaction. Managed order-taking for both non-alcoholic and alcoholic beverages. Coordinated with kitchen staff to ensure timely delivery of orders.
- Trained new team members on restaurant procedures and service standards, fostering a cohesive team environment.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Handled cash transactions and processed payments efficiently, ensuring accuracy in financial exchanges.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Wetumka High School
Wetumka, OK05-2002
Skills
- Customer service experience
- Customer dining experience management
- Operational management skills
- Food safety practices
- Dining establishment expertise
- Training program facilitation
- POS system expertise
- Proficient in Microsoft Excel and Word
Certification
- Food Handler Certification
- TABC Certified
Additional Information
- I have also worked in MR nursing home facilities years ago...I was also once CNA certified. CPR certified and MANDT certified. I just wasn't sure about the years I worked.
- I was also a certified teacher for a daycare about 6 years ago when I was living in Oklahoma..
Languages
English
Professional Working
Timeline
Lead Assistant Manager
Zaxby’s
08.2025 - Current
Assistant Manager
Chicken Express
03.2023 - 01.2025
Server
Buffalo Bros
07.2022 - 03.2023
Server
Trinity College Irish Pub
04.2022 - 07.2022
Server/Waiter
Uncle Julio's
03.2021 - 04.2022
Server/Waiter
Buffalo Wild Wings
09.2018 - 02.2021
High School Diploma -
Wetumka High School