Kimberly Allen
Management/Customer Service
Venus,Texas
Summary
For the past 15 years, in addition to other responsibilities, I have worked for a company that has a contract with the State of Texas, supplying the data and fingerprints required for background checks for multiple agencies. I am a self-starter, therefore I can deal with difficult issues quickly and independently. I've learned exceptional interpersonal, communication, and multitasking talents from all of my experiences. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Program Manager/Texas Lead
Media Riders, Inc.
9 2009 - Current
- Assisted in the recruiting and vetting of new employees
- Managing schedules and daily workflow
- Responsible for resolving any issues that may arise regarding customers
- Communicate with peers within the management team when ongoing problem(s) reoccur and providing suggestions for improvement
- Assisting Enrollment Agents when any questions or concerns arise
- Responsible for training all new hires for all locations in the State of Texas, commuting up to 350 miles
- Responsible for all locations’ supply orders
- Monitored and Conducted office site visits
- Maintaining and monitoring each location’s morning and evening spreadsheets
- Opening and setting up new sites: Installing and maintaining workstations
- Supporting Program Manager with daily tasks and stepping into the manager role when the manager is out
Enrollment Agent
Media Riders, Inc.
01.2009 - 01.2010
- Communicated directly with customers
- Escalated any customer’s concerns to management
- Maintained my location’s morning and evening spreadsheets and forwarded them to management
- Ensured all information provided by the customer was accurate in the system
- Performed Biometric fingerprinting for State and Federal customers necessary to conduct background checks
Education
High School -
Carter Riverside High School
Ft. Worth, Texas 01.1979 - 01.1983
Skills
Customer service experience
Staff Hiring and Evaluations
Problem-Solving
Strategic leadership
Time Management
Problem-solving abilities
Decision-Making
Adaptability and Flexibility
Schedule Planning
Issue Resolution
Understanding of human resources
Timeline
Enrollment Agent
Media Riders, Inc.
01.2009 - 01.2010
High School -
Carter Riverside High School
01.1979 - 01.1983
Assistant Program Manager/Texas Lead
Media Riders, Inc.
9 2009 - Current
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