Leslie L. Gonzales
San Antonio,TX
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Registered Nurse CVTS
Northeast Methodist Hospital
San Antonio, TX
12.2024 - Current
- Provide comprehensive care to six cardiovascular, telemetry, and step-down patients
Life and Health Insurance Independent Broker
Turnage Insurance Agency
Garden Ridge, TX
03.2021 - 12.2024
- Provide final expense, life and health insurance and annuity options for clients
- Contracted with 15 carriers to provide a variety of options throughout the United States
Manager/ Owner
SJ Trucking, LLC
Poteet, TX
05.2012 - 06.2022
- Managed operations of fleet of up to 10 semi tractors and a variety of trailers to deliver services and products to water well businesses and the oil field industry
- Maintained safety files, permits, reporting, payroll, contractor maintenance files and bookkeeping
Nurse Advice Line Consultant
ClearTurn Consulting, Inc
Remote
11.2020 - 03.2021
- Provided expertise in transition of Nurse Advice Line services in Puerto Rico
- Provided translation of phone line scripting
- Provided interview tools for recruiting of new staff
Manager- Clinical Operations for GuidePoint
AxisPoint Health
Remote
05.2015 - 05.2018
- Managed Nurse Advice Line Care Center in Puerto Rico and Work-at-Home Nurse Advice Line operations throughout the US
- Managed 14 supervisors and over 200 indirect staff to ensure quality performance, efficiency, and meet service level goals for clients
- Lead role for intradepartmental interactions between account management for clients and proposed changes to programs and staff
- Participated directly in hiring of new staff and developing interviewing tools
- Trained and certified in Predictive Index in selecting nursing candidates
- Provided input to changes to algorithm-based triage service for quality and safe care as well as efficiency
RN Instructor
Coastal Bend College
Pleasanton, TX
06.2010 - 05.2012
- Provided instruction and clinical supervision to associate degree seeking nursing students
- Prepared lab simulation scenarios with SimMan technology
- Prepared online modules and lectures to present curriculum content
Disease Management Supervisor
McKesson Health Solutions
Work-at-Home
11.2008 - 08.2010
- Supported Texas Medicaid Disease Management contract by supervision of staff in areas of quality, performance, and metrics for the conditions of Asthma, COPD, Heart Failure, Diabetes, and Coronary Artery Disease
- Acted as clinical resource for staff in areas of nursing, critical thinking, safety, and clinical judgment to support operational policies and guidelines
Triage Supervisor for Telephonic Triage Nurses and Health Resource Coordinators
McKesson Health Solutions
Work-at-Home
12.2007 - 11.2008
- Supported and coached team members according to McKesson Performance Standards for congruence with policy and ICARE principles for ethical practice
- Acted as clinical resource for staff using critical thinking and sound clinical judgment to support policies and Nurse Practice Acts
Disease Management Telehealth RN/ Preceptor
McKesson Health Solutions
Work-at-Home
03.2005 - 12.2007
- Interacted with members in the disease management program to effectively manage their health and improve utilization outcomes
- Participated in the inception of the Texas Medicaid Hospital project and the Texas Medicaid High Cost/High Risk project to reduce healthcare costs
Registered Nurse Case Manager
VistaCare Hospice
San Antonio, Texas
11.2004 - 03.2005
- Managed and coordinated all aspects of patient care for multiple patients in end-of-life stage
- Educated patients and families on various topics including psychosocial, physical, and emotional aspects
Registered Nurse
STRMC ER
Jourdanton, Texas
11.2001 - 11.2004
- Delivered care to patients of all age groups with both chronic and acute conditions including trauma
- Facilitated next level of necessary medical care
- Provided education to patients and families regarding discharge instructions and home care
- Fulfilled the triage role in the Emergency Department routinely
Registered Nurse Staff
Methodist Hospital MICU
San Antonio, TX
01.2001 - 11.2001
- Coordinated complete care of two critical patients using primary nursing
Education
Master of Science in Nursing - Nursing
University of Texas Health Science Center
San Antonio, TX 08.2006 - 12.2008
Family Nurse Practitioner Post Graduate Certificate - Nursing
University of Texas Health Science Center
San Antonio 01.2024 - Current
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Timeline
Registered Nurse CVTS
Northeast Methodist Hospital
12.2024 - Current
Family Nurse Practitioner Post Graduate Certificate - Nursing
University of Texas Health Science Center
01.2024 - Current
Life and Health Insurance Independent Broker
Turnage Insurance Agency
03.2021 - 12.2024
Nurse Advice Line Consultant
ClearTurn Consulting, Inc
11.2020 - 03.2021
Manager- Clinical Operations for GuidePoint
AxisPoint Health
05.2015 - 05.2018
Manager/ Owner
SJ Trucking, LLC
05.2012 - 06.2022
RN Instructor
Coastal Bend College
06.2010 - 05.2012
Disease Management Supervisor
McKesson Health Solutions
11.2008 - 08.2010
Triage Supervisor for Telephonic Triage Nurses and Health Resource Coordinators
McKesson Health Solutions
12.2007 - 11.2008
Master of Science in Nursing - Nursing
University of Texas Health Science Center
08.2006 - 12.2008
Disease Management Telehealth RN/ Preceptor
McKesson Health Solutions
03.2005 - 12.2007
Registered Nurse Case Manager
VistaCare Hospice
11.2004 - 03.2005
Registered Nurse
STRMC ER
11.2001 - 11.2004
Registered Nurse Staff
Methodist Hospital MICU
01.2001 - 11.2001
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