LESLIE LOPEZ
Los Fresnos
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Whataburger. Proven ability to lead teams and resolve conflicts effectively, ensuring a seamless checkout experience. Recognized for maintaining high standards of accuracy and efficiency while fostering a positive environment for both customers and staff.
Overview
6
6
years of professional experience
Work History
Cashier
Whataburger
San Benito
05.2022 - Current
- I trained new employees on company procedures and food safety standards, ensured orders were prepared accurately and efficiently, and helped maintain a clean, organized, and customer-friendly environment.
- Trained new employees on cash handling methods and store protocols, ensuring adherence to standards.
- I supervised daily operations, delegated tasks, and motivated team members to provide outstanding service, especially during high-volume hours.
- Monitored inventory levels and communicated restocking needs to management to maintain adequate supply.
- Analyzed functions of various departments to enhance store operations.
Cashier
Wingstop
Los Fresnos
02.2021 - 07.2021
- Operated cash register and processed customer transactions, ensuring accuracy and speed.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered friendly customer service and addressed inquiries to enhance customer satisfaction.
- Trained new staff on cash handling procedures and store policies to promote compliance and efficiency.
- Collaborated with team members to ensure smooth service during peak hours.
Cashier
Church’s Chicken
Los Fresnos
05.2020 - 03.2021
- As a cashier and manager, I consistently provided friendly and efficient customer service by greeting customers, answering questions, and ensuring a smooth checkout experience.
- I accurately handled cash, credit, and debit transactions while maintaining a balanced cash drawer throughout my shift.
- Managed safe operations by counting, securing large sums of money, performing cash drops, and preparing bank deposits, ensuring accuracy and security.
- I stayed knowledgeable about store promotions and policies to assist customers effectively and resolved any issues in a professional manner.
- Maintained clean and organized checkout area, restocked supplies promptly, and adhered to safety and loss prevention guidelines to enhance customer experience.
- Demonstrated strong financial management and customer service skills, contributing to a reliable and efficient team environment.
Education
Bachelor of Science - Criminal Justice, Sociology
University of Rio Grande Valley
Brownsville, TX05-2026
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06-2021
Skills
- Cashier
- Cash handling
- Sales transactions
- Customer Service
- Problem-solving and conflict resolution
- Time management
- Multitasker
- Teamwork
- Leadership
- Team leadership
- Communication
Languages
English
Professional
Spanish
Limited
Timeline
Cashier
Whataburger
05.2022 - Current
Cashier
Wingstop
02.2021 - 07.2021
Cashier
Church’s Chicken
05.2020 - 03.2021
Bachelor of Science - Criminal Justice, Sociology
University of Rio Grande Valley
High School Diploma -
Los Fresnos High School