Adept at fostering client relationships and enhancing customer satisfaction, demonstrated through a progressive career at Joseph Investments LLC. Skilled in customer service and time management, I excel in streamlining office operations and elevating guest experiences. Achieved significant sales conversions, underscoring my ability to blend hard and soft skills for impactful results.
Hi, I’m
Leslie Lowman
Oklahoma City,OK
Summary
Overview
26
years of professional experience
Work History
Candlewood Suites Hotel ( Joseph Investments LLC )
Front Desk Receptionist
11.2023 - 06.2024
Job overview
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Universal Wireless ( Safe Link / Asurion )
Cell Phone Sales Representative
04.2021 - 03.2023
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
Sleep Inn Hotel ( Joseph Investments LLC )
Front Desk Receptionist
12.2021 - 06.2022
Job overview
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
Candlewood Suites Hotel ( Joseph Investments LLC )
Front Desk Receptionist
07.2021 - 12.2021
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
TCIM
Telephone Sales Representative
10.1998 - 03.2001
Job overview
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Achieved one-call sales with [Number]% of contacts.
- Contributed to the company''s growth by achieving top sales rankings within the team consistently.
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Met quotas for cold, active and inactive calls, with over [Number] calls completed on average days.
Education
Lawton Professional Development CenterLawton, OK
GED
01.2001
University Overview
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Data entry
Timeline
Front Desk Receptionist
Candlewood Suites Hotel ( Joseph Investments LLC )
11.2023 - 06.2024
Front Desk Receptionist
Sleep Inn Hotel ( Joseph Investments LLC )
12.2021 - 06.2022
Front Desk Receptionist
Candlewood Suites Hotel ( Joseph Investments LLC )
07.2021 - 12.2021
Cell Phone Sales Representative
Universal Wireless ( Safe Link / Asurion )
04.2021 - 03.2023
Telephone Sales Representative
TCIM
10.1998 - 03.2001
Lawton Professional Development Center
GED
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