Leslie L Shook
Acworth,USA
Summary
Dynamic and compassionate healthcare professional with experience at Peachtree Dermatology and Associates from 2021 - present. Skilled in patient care, I excel in delivering exceptional customer service while ensuring safety compliance. Proven ability to educate patients and collaborate effectively, enhancing overall patient experiences and satisfaction.
Overview
32
32
years of professional experience
Work History
Student Extern
Physicians Aestetics and Surgery Center
Marietta, Ga
07.2020 - 10.2020
- Assisted doctor with medical procedures to ensure patient care and safety.
- Schedule appointments and update insurance for patients
- Performed blood draws to obtain necessary samples for testing.
- Processed lab work to deliver timely and accurate results for diagnosis.
- Prepare and maintain supplies for exam rooms
- Answered telephones, greeted patients, and assisted the front office staff.
Customer Service Sales Representative
State Farm
Atlanta, Ga
12.2017 - 08.2019
- Utilized customer account information to clearly explain service fees, pricing structures, and billing cycles.
- Processed customer payments for service fees and policies, ensuring timely transactions.
- Drafted and delivered comprehensive property and casualty insurance policies, meeting client needs and compliance standards.
Personal Trainer
Self
Marietta, Ga
01.2012 - 12.2016
- Implemented, and instructed a variety of personal training and group training sessions for clients.
- Guided clients in developing personalized fitness plans.
- Monitored client techniques continuously, ensuring safety and providing real-time feedback on proper form.
Sales Associate
Fitness International
Lawrenceville, Ga
07.1988 - 02.2012
- Surpassed sales quotas through effective customer engagement.
- Drove revenue growth with proactive follow-up on previous purchases and member interactions.
- Engaged potential gym members for classes and promotional events using consultative, upbeat approach.
- Crafted memorable customer experiences through personalized sales support.
- Answered customers' questions about products, prices, and availability.
- Managed scheduling for all staff shifts and appointments.
Education
Certified Medical Assistant -
National Healthcare Organization
03.2021
Medical Assistant -
FORTIS College
Smyrna, Ga09.2020
Skills
- Venipuncture
- Lab specimen collection
- Patient preparation
- Vital signs
- Patient assessments
- Clinical documentation
- Specimen processing
- Attention to detail
- Medication administration
- Sample collection
- Healthcare procedures
- Procedure assistance
- Patient care
- Vital monitoring
- Patient education
- Triage assessment
- Sterilization techniques
- Safety compliance
- HIPAA compliance
- HIPAA protocols
- Medical terminology
- Lab processing
- EMR / EHR
- Medical software usage
- Appointment scheduling
- Schedule coordination
- Client management
- Inventory management
- Inventory and supply management
- Time management
- Workflow organization
- Multitasking and organization
- Attention to detail
- Adaptability to change
- Problem-solving
- Conflict resolution
- Team collaboration
- Effective communication
- Communication skills
- Physical stamina
- Exceptional customer service
- Perform basic tests
- Treatment preparation
- Healthcare procedures
- Inventory management
- Medical procedures
- Medical terminology in [languages]
- EMR / EHR
- EMR / EHR
- Patient assessment
Timeline
Student Extern
Physicians Aestetics and Surgery Center
07.2020 - 10.2020
Customer Service Sales Representative
State Farm
12.2017 - 08.2019
Personal Trainer
Self
01.2012 - 12.2016
Sales Associate
Fitness International
07.1988 - 02.2012
Certified Medical Assistant -
National Healthcare Organization
Medical Assistant -
FORTIS College