Leslie Maldonado
Summary
Dedicated Bilingual personal injury case manager with 2 years of experience in managing multiple cases and providing administrative support. Expertise in client communication, documentation collection, and coordination with medical professionals and insurers. Committed to accurate case management and building strong client relationships to facilitate timely resolutions.
Overview
25
25
years of professional experience
Work History
Case Manager
Landver Law Corporation
Beverly Hills
02.2024 - 01.2026
- Conducted initial client intakes and gathered essential case information.
- Handled multiple cases including all Spanish-speaking clients, providing translation services for attorneys and senior case manager.
- Prepared client retainer agreements.
- Requested, collected, and organized critical case documents, including medical records, police reports, insurance policies, and policy limit information.
- Opened insurance claims and maintained communication with adjusters.
- Assisted with demand preparation by reviewing and proofreading demand packages for accuracy and completeness.
- Prepared both physical and electronic files on Filevine for new clients, ensuring that all necessary documentation is accurate and organized.
- Provided exceptional customer service by addressing client concerns and keeping clients informed about case progress and medical treatment.
- Coordinated medical referrals and scheduled appointments for clients.
- Prepared and sent legal correspondence, including letters of representation and medical records requests.
- Scheduled property damage inspections and coordinate car rentals for clients.
- Negotiated Lien Reductions.
- Opened Medicare and Medi-Cal claims and obtained final lien amounts.
Notary Public
Self-employed
Los Angeles
01.2023 - Current
- Administer notarization services for various legal documents and transactions.
- Maintain accurate records of all notarized documents and client interactions.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
Real Estate Assistant
TCB Real Estate Services
Los Angeles
05.2023 - 01.2024
- Contacted and followed up with pre-qualified leads to assess real estate wants and needs.
- Assisted with open houses events by scheduling, resourcing, and following up.
- Coordinated inspections of properties prior to sale or lease.
- Researched information about properties, communities, schools and amenities to answer client questions.
- Assisted realtor with house showing appointments by scheduling and attending appointments
- Searched real estate listings for sale for potential clients according to their wants and needs
Administrative Assistant
OPI Products Inc.
Los Angeles
04.2001 - 06.2021
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed detailed meeting agendas, resulting in more productive discussions among team members and decision makers.
Skills
- Legal documentation
- Bilingual
- Proficient in Filevine
- Administrative assistance
- Microsoft Office 365
- Case management
- Insurance claims processing
- Document organization
- Flexible and adaptable
- Good Telephone Etiquette
- Customer service excellence
- e-Signature management
- Collaborative teamwork
- Problem-solving abilities
Languages
English
Spanish
Timeline
Case Manager
Landver Law Corporation
02.2024 - 01.2026
Real Estate Assistant
TCB Real Estate Services
05.2023 - 01.2024
Notary Public
Self-employed
01.2023 - Current
Administrative Assistant
OPI Products Inc.
04.2001 - 06.2021