LESLIE MARTINEZ
Island Driving School Baytown & Staffod
Crosby,Texas
6
years of professional experience
Responsible and customer-focused professional with experience assisting clients, providing quality service, resolving issues, answering inquiries, and processing payments. Quick to learn new systems and procedures, with a strong commitment to improving performance, meeting customer needs, and achieving business goals. Seeking a position that offers increased responsibilities and opportunities for professional growth, where I can apply my skills, experience, and dedication to support business operations and contribute to the company’s success.
Work History
Office Manager
2 Years 4 Months- Managed student scheduling, coordinating driving lessons and instructor calendars for smooth daily operations.
- Processed registrations, payments, and account updates with accuracy and confidentiality.
- Maintained student records, ensuring forms, licenses, and documentation stayed organized and accessible.
- Answered calls and emails, providing clear guidance on enrollment, appointments, and driving school procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Secretary
3 Months- Made contact with clients in order to obtain the necessary informatio.
- Was in charge of ensuring that the proper documentation was in place for specific tasks.
- Handled phone calls and directed inquiries to the appropriate personnel.
- Completed tasks on time and to company satisfaction.
- Organized activities for members to participate in.
- Work quickly and accurately on time-sensitive and meticulous paperwork.
- Maintaining contact with current clients and responding to any concerns in a timely and professional manner
- Keeping desks, customer reception areas, and all work areas and facilities clean and organized
Sales Associate
3 Months- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Customers received merchandise recommendations based on their needs and preferences.
- Organized displays and stocked shelves to draw customers' attention to specific items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Provided product and service information to customers.
- Helped customers by locating items they needed and checking inventory for items in other locations.
- Suggested the best merchandise based on the needs and desires of the customer.
Front End Lead
3 Months- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Counted the cash in the register drawer at the start and end of each shift.
- Assisted customers in managing large purchases by collecting items from shelves and storage locations.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
- Provided product expertise by demonstrating features, answering questions, and redirecting objections to emphasize positive features.
- Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service.
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals.
- Double-checked merchandise and restocked products as needed throughout each shift.
- Mentored other store employees in customer service and assistance to improve overall satisfaction.
- Developed effective training and coaching strategies to improve team performance.
- Assisted customers in locating and selecting merchandise in any store department.
Lead Cashier
8 Months- Kept an eye on self-checkout systems and offered assistance or intervention as needed.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Educated customers about weekly promotions to increase sales.
- Assisted customers in managing large purchases by collecting items from shelves and storage locations.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Was in charge of merchandising and signage changes on a weekly and seasonal basis to promote specific products.
- Provided product expertise by demonstrating features, answering questions, and redirecting objections to emphasize positive features.
Education
Associate of Applied Science - Health Information Technology
Skills
Supported clear communication across teams and customers.
Contributed reliable effort and strong follow-through.
Assisted with sales activities and product
Maintained office spaces neat and presentable.
Focused on customer needs.
Handled cash register transactions accurately.
Bilingual
Supported training efforts and staff development.
Focused on goals and deadlines.
Helped manage office operations.
Used strong organization to keep work on track.
Provided customer service support.
Handled office administration tasks.
Built positive customer relationships.
Communicated clearly in speaking and writing.
Managed calendars and appointment schedules.
Provided administrative support to daily operations.
Set up schedules as needed.
Coordinated staff schedules.
Assisted with hiring new staff.
Applied workplace policies consistently.
Timeline
Office Manager
Island Driving School Baytown & Staffod
06.2024 - CurrentRead More
Secretary
RST Driving School
05.2023 - 08.2023Read More
Sales Associate
Walmart Supercenter
01.2023 - 04.2023Read More
Front End Lead
Mission Restaurant Supply
12.2021 - 03.2022Read More
Lead Cashier
Office Depot
04.2021 - 12.2021Read More
South Texas College
Associate of Applied Science from Health Information Technology
Read More