Leslie Mascolo

• Stocked shelves and organized merchandise displays for easy retrieval.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Pleasantly greeted customers and provided prompt and courteous service.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Operated cash register to accurately process and record customer payments.

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Managed cash flow, business transactions, banking, and accounting processes.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Scheduled employees to maintain adequate coverage during business hours.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Maintained general appointment calendar and set shift schedules.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
• Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
• Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
• Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
• Delegated workplace responsibility to appropriate staff.
• Educated service personnel on company policy and procedure.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Managed timely and effective replacement of damaged or missing products.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.

• Facials, waxing, body treatments, etc
• Knowledge in the growth and function of skin structure, cells, healing, etc
• Knowledge in organic supplements, essential oils, waxes, vitamins, probiotics, nutrition, health and wellness
• Customer care and beautification
• Sanitation
• Making organic skin products
• Sales and merchandise
• Appointment setting
• Specialist in acne, micropigmentation, and anti aging
• Use in aesthetics tools such as ultra sound, microcurrent, LED light therapy, galvanic current, microneedling, and feradic current

bulk/nutrition manager

• Sanitation, rotating, code dating, Freshness
• Stocking, product ordering, FIFO and organization of backstock
• Checking
• Helping grocery and non foods departments
• Working with vendors
• Sales, stales, and goals
• Inventory
• Team Player

• Courtesy clerk
• Customer care
• Bagging items at checkout
• Walking customer and purchases to car
• Locating items in store for customers
• Cleaning
• Gobacks
• Cart retrieval
• Deli/Bakery Clerk
• Slicing / packing / preparing food items for customers
• Sanitation and safety
• PA announcements
• Cleaning and operating all department tools
• Stales, rotation, code dating
• Using FIFO to put away loads
• Baking / cake decorating
• Building sales
• Customer service
• Filling and stocking sales floor items
• Customer orders
• Bakery Manager
• Overseeing daily operations and duties of the department
• Sales and purchases
• Order writing
• Inventory
• Sanitation and safety functions
• Schedule writing
• Front End Key Carrier
• Follow through with daily operation of the front end
• Checking, customer service, returns
• Cash handling, POS system, deposits
• Counting in and out of tills
• Verifying till counts
• Communicating any and all issues on shift
• Breaks and lunches to co workers
• Safety, sanitation, and store cleanliness
• Fourth Key Carrier
• Overseeing nightly operations of store and all departments
• Stocking, checking, receiving loads
• Forklift, pallet jack operation
• Customer service
• Communicating to upper management
• Being held to backroom standards
• Breaking down loads, pull lists, backroom inventory
• Grocery Manager
• Responsible for the operations of grocery, receiving, meat deli, dairy, and night crew departments
• Leading, coaching, and training
• Ordering, and inventory control
• Inventory, purchases, sales
• Sales floor Merchandising, building displays and end caps
• Supporting upper management
• Delegating to other team members
• Safety and sanitation
• Working with vendors
• Office support: emails, staff meetings, phone conferences, filing, write ups, disciplinary actions
• Contacting category managers
• Instock conditions, missing product
• Rewarding positive team players
• Overseeing backroom operations
• Front End Night Supervisor
• Follow through with nightly operations of the front end