Leslie Mata Delgado
Washington,NC
Summary
Dynamic professional with extensive experience in customer service and administrative roles, including at Family Foot and Ankle Physicians. Proven ability to manage appointment scheduling and insurance verification while delivering exceptional communication. Bilingual in Spanish and English, adept at multitasking in fast-paced environments, ensuring high customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Clerk
Beaufort County ABC
Washington , NC
08.2025 - Current
- Managed inventory and restocked shelves as needed.
- Handled cash transactions and reconciled daily sales reports.
- Responded to customer inquiries with professionalism and clarity.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Server
El Mariachi Mex and Grill
Washington, NC
03.2024 - Current
- Delivered outstanding customer service and handled high-volume orders
- Communicated clearly with kitchen staff to ensure accuracy and efficiency
- Managed food and drink orders using restaurant POS system efficiently.
- Assisted in training new servers on menu items and service standards.
Manager
El Mariachi Grill
Williamston, NC
11.2024 - 07.2025
- Supervise daily operations and staff scheduling
- Train new employees and ensure compliance with policies
- Manage inventory and coordinate with suppliers
- Resolve customer concerns professionally in high-pressure situations
- Managed staff schedules and coordinated team activities effectively.
Medical Receptionist
Family Foot and Ankle Physicians
Greenville, NC
06.2023 - 03.2024
- Managed appointment scheduling and optimized patient flow for a busy clinic
- Verified insurance and assisted patients with coverage-related questions
- Handled incoming calls, messages, and call transfers efficiently
- Processed payments and managed front-desk cash transactions
- Contacted insurance providers for procedure approvals (e.g., X-rays)
- Maintained patient records and assisted with administrative tasks
Medical Reciptionist
Blue Ridge Pediatrics
Raleigh, NC
05.2022 - 12.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
Server
Olive Garden
Raleigh, NC
03.2023 - 08.2023
- Assisted guests with menu recommendations and special requests
- Maintained expert knowledge of promotions and daily specials
- Provided exceptional customer service in a fast-paced dining environment.
Medical Receptionist
Cornerstone Pediatrics
Cary, North Carolina
12.2022 - 03.2023
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments for pediatric patients using electronic health records system.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Reciptionist
Aspirar Medical Lab
Cary , NC
02.2021 - 05.2022
- Handled mail distribution and organized office correspondence efficiently.
- Maintained front desk area, ensuring cleanliness and professionalism.
- Supported administrative tasks including filing, data entry, and record keeping.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in developing new testing methods to improve efficiency.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Recorded and organized test results accurately in electronic databases.
Ameriglide
Operations Coordinator
Raleigh, North Carolina
09.2020 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated shipments and deliveries to ensure timely product distribution.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Education
High School Diploma -
D.H. Conley High School
Greenville, NC01.2016
Some College (No Degree) - Accounting And Finance
Pitt Community College
Greenville, NCSkills
- Appointment Scheduling
- Insurance Verification
- Phone Etiquette & Call Handling
- Payment & Front Desk Transactions
- Customer Service & Communication
- Bilingual: Spanish & English
- Multitasking in Fast-Paced Environments
- Filing & Record Management
Languages
English
Native/ Bilingual
English
Native/ Bilingual
Timeline
Clerk
Beaufort County ABC
08.2025 - Current
Manager
El Mariachi Grill
11.2024 - 07.2025
Server
El Mariachi Mex and Grill
03.2024 - Current
Medical Receptionist
Family Foot and Ankle Physicians
06.2023 - 03.2024
Server
Olive Garden
03.2023 - 08.2023
Medical Receptionist
Cornerstone Pediatrics
12.2022 - 03.2023
Medical Reciptionist
Blue Ridge Pediatrics
05.2022 - 12.2023
Reciptionist
Aspirar Medical Lab
02.2021 - 05.2022
Ameriglide
Operations Coordinator
09.2020 - 02.2021
High School Diploma -
D.H. Conley High School
Some College (No Degree) - Accounting And Finance
Pitt Community College