Nikki Logan
Miles City
Summary
Detail-oriented professional specializing in customer service and communication, with a proven track record in managing operations and optimizing processes to improve patient care and satisfaction. Highly skilled in data entry and record management, with exceptional typing abilities and a goal-oriented approach. Experienced in updating logs, investigating discrepancies, and enhancing workflows to maximize service efficiency. Organized and proactive, with a diverse background in healthcare and education, committed to driving excellence in operational processes.
Overview
9
9
years of professional experience
Work History
Clerk
St Vincent De Paul Society Thrift Stores
Miles City
11.2025 - Current
- Organized merchandise on the sales floor for easy accessibility and visibility.
- Collaborated with team members to restock shelves and manage inventory levels.
- Assisted customers in locating items and provided product information.
Clinic Manager
MT Made Sports Medicine and Rehab
Miles City
01.2025 - 07.2025
- Managed daily clinic operations and ensured efficient patient flow.
- Implemented scheduling systems to optimize appointment management.
- Maintained patient records and ensured compliance with healthcare regulations.
- Facilitated communication between patients and healthcare providers.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
Patient Access Representative
Intermountain Healthcare
Miles City
05.2022 - 12.2024
- Managed patient registration and insurance verification processes efficiently.
- Assisted patients with scheduling appointments and navigating healthcare services.
- Handled sensitive patient information while ensuring compliance with privacy regulations.
- Collaborated with clinical staff to streamline patient access workflows effectively.
- Educated patients on financial responsibilities and payment options clearly.
Paraprofessional
Kinsey Elementary School
Kinsey
08.2018 - 05.2022
- Supported individual student needs through one-on-one instruction and guidance.
- Collaborated with teachers to develop effective lesson plans and learning strategies.
- Implemented classroom management techniques to foster a positive learning atmosphere.
- Applied positive reinforcement to redirect negative behaviors.
- Organized educational activities that promoted student participation and teamwork.
- Assisted teachers in preparing classroom materials and resources for daily lessons.
- Tracked student progress and informed parents of developments.
- Supervised students during lunch and recess to ensure safety and engagement.
- Maintained a clean and orderly classroom environment conducive to learning.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
Clerk
St Vincent De Paul Society Thrift Stores
Miles City
05.2017 - 05.2022
- Assisted customers in locating items and provided product information.
- Organized merchandise on the sales floor for easy accessibility and visibility.
- Processed donations by sorting, cleaning, and pricing items for resale.
- Maintained cleanliness and orderliness of the store environment for customer comfort.
- Collaborated with team members to restock shelves and manage inventory levels.
- Operated cash register, handling transactions accurately and efficiently.
- Supported team in achieving daily operational tasks and maintaining store standards.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Custer County District High School
Miles City, MT05-2002
Skills
- Customer assistance and support
- Appointment scheduling
- Patient access workflows
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- Relationship building
- Prioritization
- Classroom management
- Student engagement strategies
- Lesson planning and delivery
- Individual instruction techniques
- Reading and writing support
- Mathematics instruction methods
- Small group instruction strategies
- Skill development
- Individual student support
- Social-emotional support services
- Teacher assistance and collaboration
- Curriculum understanding
Timeline
Clerk
St Vincent De Paul Society Thrift Stores
11.2025 - Current
Clinic Manager
MT Made Sports Medicine and Rehab
01.2025 - 07.2025
Patient Access Representative
Intermountain Healthcare
05.2022 - 12.2024
Paraprofessional
Kinsey Elementary School
08.2018 - 05.2022
Clerk
St Vincent De Paul Society Thrift Stores
05.2017 - 05.2022
High School Diploma -
Custer County District High School