Summary
Overview
Work History
Education
Skills
References
Certification
Languages
References
Timeline
Generic

Leslie Mathon

North Lauderdale

Summary

Home Security Specialist with extensive experience in enhancing customer interactions and optimizing sales processes. Expertise in technical troubleshooting and delivering exceptional customer service while promoting team collaboration. Proven ability to develop security strategies, manage teams, and implement effective risk mitigation measures. Recognized for resolving complex security issues proactively, improving system reliability and robustness.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Security Specialist

Comcast/Xfinity
Miramar
07.2018 - 04.2025
  • Cultivated relationships by personalizing sales interactions for each customer.
  • Assisted and managed team members, upholding professionalism and integrity.
  • Developed solutions to streamline sales processes and enhance customer interactions.

Technical Support Representative/ CSR

Hotwire Communications
02.2017 - 04.2018
  • Handle customers with technical issues with cable, internet, and telephone services.
  • Also took care of billing issues and scheduled appointments for truck rolls for technicians to go to property.
  • Setup new accounts.

Customer Care Specialist

Alorica/Directv
04.2014 - 02.2017
  • Aid customers with billing inquiries, allocate credits, solve escalation issues, offer partnership with internet providers in customers’ area.
  • Preserve low AHT and high call volume as well as provide excellent customer satisfaction.

Financial Aid Consultant/Processor

DSA
04.2013 - 03.2014
  • Direct Student accounts, review NSLDS database to obtain loan information, consolidate student loans with new lender.
  • Aid in escalation calls and in completing the FAFSA Application.

Paralegal

Ultimate Staffing
03.2012 - 12.2012
  • Handle client system processes, request financial figures from client, carry out basic financial calculations provided by client.
  • Draft, review and verify simple legal pleadings and or affidavits and upload documents in LPS for client execution and update client systems and CMS.

Jr. Underwriter

Bayview Loan Servicing
08.2011 - 02.2012
  • Evaluate customer documents to ensure they are updated, calculate income and determine if modification or forbearance would benefit client.
  • Stack documents in stacking order and submit for final review, organize and arrange files for internal auditing.
  • View current market value of property and determine if past due forgiveness would help.

Education

Associates - Computer Science

Broward College
Fort Lauderdale, FL
04.2003

High school Diploma -

McArthur High School
Hollywood, FL
01.1999

Some College (No Degree) - Information Systems Security

Colorado Tech University
Colorado Springs, CO

Skills

  • Typing proficiency (45 WPM)
  • Fluency in French and Creole
  • Technical troubleshooting
  • Software expertise
  • Microsoft Office Suite
  • QuickBooks proficiency
  • Database management
  • Customer service and support
  • Mainframe applications
  • Technical documentation
  • Risk assessment and management
  • Professionalism
  • Team collaboration
  • Problem solving
  • Technical support
  • Data protection
  • Credentialing policies

References

Available Upon Request

Certification

  • Project Management certificate

Languages

French
Professional
Creole
Professional

References

References available upon request.

Timeline

Home Security Specialist

Comcast/Xfinity
07.2018 - 04.2025

Technical Support Representative/ CSR

Hotwire Communications
02.2017 - 04.2018

Customer Care Specialist

Alorica/Directv
04.2014 - 02.2017

Financial Aid Consultant/Processor

DSA
04.2013 - 03.2014

Paralegal

Ultimate Staffing
03.2012 - 12.2012

Jr. Underwriter

Bayview Loan Servicing
08.2011 - 02.2012

Associates - Computer Science

Broward College

High school Diploma -

McArthur High School

Some College (No Degree) - Information Systems Security

Colorado Tech University

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