Leslie Matt
Mundelein,IL
Summary
Personable and dedicated Support Team member with extensive experience in the food service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
USA Stone Source & Design
Mundelein, IL
04.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
Manager
PetSmart
Crystal Lake, IL
09.2009 - 10.2012
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Prepared merchandise for purchase.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Received and staged incoming inventory for movement to storage or sales floor.
- Managed and organized the receiving of all incoming shipments.
- Consistently met company and department objectives within budget and time constraints.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Trained, scheduled and supervised warehouse team of 5.
Assistant Manager - Cabinet and Appliances
Menards
Woodstock, IL
10.2004 - 08.2007
- Completed inventory audits to identify losses and project demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Libertyville High School
Libertyville, IL05-2000
Skills
- Customer Service
- Written and Verbal Communication
- Customer Assistance
- POS Systems
- Credit and Cash Transactions
- Product Knowledge
- Drawer Balancing
- Dessert Preparation
- Menu Planning
- Recipe Development
- Appetizer Preparation
- Food Plating
Affiliations
- Baking
- Cooking
- Painting
- Drawing
- Sewing
- Gardening
Accomplishments
- Medallion Cabinetry Achievement
Certification
- ProKitchen Design Software
References
References available upon request.
Timeline
Owner
USA Stone Source & Design
04.2021 - Current
Manager
PetSmart
09.2009 - 10.2012
Assistant Manager - Cabinet and Appliances
Menards
10.2004 - 08.2007
High School Diploma -
Libertyville High School
- ProKitchen Design Software
Similar Profiles
DANIELLA PABADANIELLA PABA
Marketing and Digital Advertising Assistant at Stone Design Source LLCMarketing and Digital Advertising Assistant at Stone Design Source LLC
Bailey LaytonBailey Layton
Inside Contractor Sales Manager at Stone SourceInside Contractor Sales Manager at Stone Source
Alyvia SmithAlyvia Smith
Content and Marketing Specialist at Tile and Stone SourceContent and Marketing Specialist at Tile and Stone Source