Leslie Meza
West Valley City
Summary
Highly-motivated worker with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Always aiming to go above excellence and willing to learn new skills. Adept to working effectively unsupervised and quickly at mastering new skills.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
06.2023 - Current
- Investigated insurance claims denials and appeals.
- Assisted patients in filling out check-in and payment paperwork.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Facilitated communication between patients and various departments and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
Warehouse Worker
BBSI
11.2022 - 06.2023
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Staged and sorted multiple types of products for loading.
Teller
America First Credit Union
06.2022 - 11.2022
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
Barista
Target
12.2021 - 06.2022
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Cyprus High School
Magna, UT06.2022
Skills
- Fluent Spanish Speaking
- Willing To Learn
- Problem-Solving
- Decision Making
- Costumer Service
- Product and Service Sales
- Excellent Communication Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Team Building
- Friendly, Positive Attitude
- Critical Thinking
- Organizational Skills
- Active Listening
- Heartsaver CPR AED
- Database Search and Data Entry Skills
Timeline
Patient Service Representative
Intermountain Healthcare
06.2023 - Current
Warehouse Worker
BBSI
11.2022 - 06.2023
Teller
America First Credit Union
06.2022 - 11.2022
Barista
Target
12.2021 - 06.2022
Salt Lake Community College
High School Diploma -
Cyprus High School