Liliana perez
North Miami Beach,FL
Summary
Versatile and results-driven professional with a proven track record at ChenMed, adept in insurance verification and fostering patient confidentiality. Excels in leveraging emotional intelligence and problem-solving aptitude to enhance patient satisfaction and streamline operations. Demonstrated success in improving efficiency and maintaining rigorous compliance with regulatory standards.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
ChenMed
07.2022 - 09.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Sales Crew Member
Dicks Sporting Goods Distribution Center
01.2022 - 09.2023
- Collaborated with team members for streamlined operations and efficient sales support.
- Implemented effective upselling strategies, enhancing overall transaction value and profitability.
- Improved store merchandising to create a visually appealing shopping environment, attracting more customers.
- Offered expert advice on product features and benefits resulting in informed purchases made by satisfied customers.
- Boosted sales revenue by actively engaging with customers and providing knowledgeable product recommendations.
- Enhanced customer experience by offering personalized attention, tailored suggestions, and prompt assistance throughout the sales process.
- Managed inventory levels effectively, minimizing stock-outs and optimizing product availability.
- Developed strong relationships with clients for increased repeat business and customer loyalty.
- Increased daily transactions through efficient cash handling procedures.
- Maintained accurate sales records, ensuring data-driven insights for future decision-making processes.
- Assisted in creating visually compelling window displays that attracted potential customers passing by the storefront.
- Leveraged cross-selling opportunities, increasing the variety of products purchased per transaction.
Summer Camp Supervisor
Mahogany Youth Corp
06.2016 - 05.2020
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Maintained camper files, properly storing and maintaining personal information.
- Safeguarded campers, providing general first aid and distributing medication to children as directed.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Recorded attendance and contacted parents regarding absent campers.
- Enhanced camper experience by developing and implementing engaging, age-appropriate activities.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Complied with state licensing requirements under direction of program manager.
- Collaborated with HR on hiring and onboarding staff, managing onboarding documents, and payroll oversight.
- Ensured seamless transition between sessions by overseeing efficient check-in/check-out procedures for both campers and staff alike.
- Promoted a positive camp environment by fostering strong relationships with campers, parents, and staff.
- Collaborated with team members to create innovative programming ideas that catered to diverse interests.
- Strengthened partnerships with local organizations that provided additional resources or services beneficial to the summer camp program''s success.
- Increased overall camper retention rates by implementing changes based on feedback gathered from exit surveys.
- Developed comprehensive emergency plans, including fire evacuation routes and severe weather response protocols, contributing to increased preparedness among staff members in case of incidents occurring during camps.
- Managed daily camp operations effectively, ensuring smooth functioning of all programs and events.
- Improved staff training and orientation processes for better team cohesion and performance.
- Maintained compliance with state regulations and accreditation standards through diligent record-keeping and documentation practices.
- Conducted evaluations of staff performance, providing constructive feedback and opportunities for professional growth.
- Implemented safety protocols to minimize risk while maintaining fun and interactive experiences for campers.
- Evaluated program success through feedback from campers, parents, and staff to make necessary improvements for future seasons.
- Provided regular communication updates to parents on camper progress, addressing concerns in a timely manner to ensure satisfaction with the program experience.
- Recruited high-quality staff members through targeted hiring strategies aimed at identifying passionate individuals committed to youth development.
- Streamlined administrative processes such as registration and payment procedures, resulting in improved efficiency and reduced workload for camp staff members.
- Implemented camper satisfaction surveys to gather valuable information on areas needing improvement, leading to targeted enhancements in programming content.
- Coordinated special events, such as talent shows or field trips, to provide memorable experiences for campers throughout the season.
- Oversaw budget management, successfully allocating resources for various camp needs without overspending.
- Oversaw team of counselors and support team members.
Jewelry Sales Associate
Macys Department Store
09.2019 - 03.2020
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-2020
Skills
- Insurance verifying
- Patient confidentiality
- Scheduling appointments
- Patient greeting
- System updates
- Directing callers
- Fluent in English , Spanish and creole
- Problem-solving aptitude
- Patient Rights
- Negotiation
- Emotional Intelligence
- Professional writing
- Public Speaking
- Patient check-in
- Front desk supervision
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Languages
English
Full Professional
Timeline
Patient Service Representative
ChenMed
07.2022 - 09.2023
Sales Crew Member
Dicks Sporting Goods Distribution Center
01.2022 - 09.2023
Jewelry Sales Associate
Macys Department Store
09.2019 - 03.2020
Summer Camp Supervisor
Mahogany Youth Corp
06.2016 - 05.2020
High School Diploma -
Miami Jackson Senior High School
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