Giselle Sanchez
Palatine,IL
Summary
Empathetic,highly motivated and organized professional with combined experience in customer service and education. Dedicated to provide top notch service and creating positive experiences for all.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Palatine Park District
07.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues.
- Handled customer complaints, ensuring timely and effective solutions to enhance satisfaction.
- Maintained knowledge of products and services to support customer needs and inquiries.
- Adapted quickly to new tools and procedures to optimize workflow efficiency.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Preschool Teacher
Community Consolidated School District 15
02.2025 - Current
- Assisted lead teacher in developing and implementing engaging lesson plans.
- Supported classroom management strategies to foster a positive learning environment.
- identifying and resolving issues to support environment needs
- managing classrooms, schedules and administrative tasks
After-School Program Leader
Palatine Park District
09.2020 - Current
- Developed lesson plans aligned with educational standards and student interests.
- Coordinated strong communication between parents, teachers, and community resources.
- Implemented safety protocols to ensure well-being during program hours.
Education
High School Diploma -
Palatine High School
Palatine, ILSkills
- Customer service
- Data entry
- Computer proficiency
- Payment processing
- Professional communication
- Fluent Spanish speaking
Timeline
Assistant Preschool Teacher
Community Consolidated School District 15
02.2025 - Current
Customer Service Representative
Palatine Park District
07.2024 - Current
After-School Program Leader
Palatine Park District
09.2020 - Current
High School Diploma -
Palatine High School